Symptoms:
- Please ensure you are on the "Job
Seekers" page when trying to log on. A separate login point is
maintained for employers using the site. |
- If your web browser is using an
"auto-complete" function to fill in your username and password, it is
possible that your software is continuously repeating a typing error
from your initial login attempt. Please try turning it off and logging
on manually. |
- If, after checking the username and
password text, you continue to have difficulty, you may need to clear
your browser's "cache" file, where it stores web documents for
temporary viewing. Please check your browser's online help or other
included documentation for additional assistance. |
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- The "cookies" settings on your web
browser may be the cause of your problem: difficulty creating or
accessing your account and profile often indicates that "cookies" are
not enabled in your web browser's security settings. Look under
"Internet Options," in the Tools menu on MS Internet Explorer; Netscape
users should check under "Advanced" from the "Preferences" screen,
available from the "Edit" menu. Please check your browser's help menu
and additional documentation for information on configuring cookies and
Internet security preferences. |
- If your local network or your
Internet Service Provider uses a proxy server to provide your Internet
access, the same problems described above with cookies and file caching
may apply to your network as a whole. This problem is external to our
system, you will need to see your Network Administrator or contact your
ISP's helpdesk for further assistance. |
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Confirm your Username and Password
You can retrieve your username and password at any time.
Please find and follow the "Forgot your Username and Password" link
immediately below the login fields on Brainhunter.com's main page.
Entering your registered email address there sends an automated message
to your email account whenever necessary.
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Why can't I see the Job Descriptions?
Problems of this kind most often originate within the settings of your web browser or on your Internet Connection.
This Particular problem can be rectified with ease by simply adjusting
the "InternetOptions" for your Internet Explorer web browser (the
problem typically does not affect users of Netscape). There are two
separate adjustments which can be made, the first of which should
correct the problem on its own. If not, please attempt the second and
try again:
1.
Open your browser's "Advanced" options (click the "Tools" menu, then select "Internet Options," and click the "Advanced" tab.
Find the heading marked "HTTP 1.1 settings," and ensure that HTTP 1.1
protocolis enabled (CHECKED) for use with Proxy Servers (BOTH items
under this heading should be checked).
While in the "Advanced" page, it is also helpful to make sure that the
"Friendly HTTP errors" and "Friendly URL's" settings are DISABLED
(UNCHECKED). These can un-hide additional information that is helpful
in diagnosis and troubleshooting.
Please make these adjustments first, then try to connect again. If this fails to correct the problem, move on to item 2 below.
2.
If it is permitted by your ISP or LAN administrator, you can bypass
proxy servers entirely. This is controlled from the "Connections"
section of the "Internet Options" screen (look under Connections, LAN
Settings).
You may wish to contact your ISP or Administrator in advance to find
out if your connection will still work properly with proxies bypassed.
Please note that if neither of these steps rectify the situation, you
will need to speak with your ISP or Network Administrator regarding
other network factors that are outside of our control.
If you need detailed assistance with locating the options noted above,
or making the adjustments described, please contact us and advise us of
your web browser type andversion number, so we can provide you with
specific instructions for your system. Further Assistance
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Why can't I paste my resume?
To "paste" your resume on the first "Professional
Profile" page, ensure you are cutting and pasting actual formatted TEXT
from an OPEN word processor or text editor. Simply open your resume
file, then choose "Select All" [Ctrl + A] from your "Edit" menu (at the
upper left of your window); go to the "Edit" menu a second time, and
select "Copy" [Ctrl + C]. Then go to your web browser and click into
the resume text field; go to your "Edit" menu once more and choose
"Paste." [Ctrl + V] You should see your resume appear in the text field
immediately.
Unfortunately, this is the only way to paste a "whole" file at present.
The CareerSite unfortunately does not support cut & paste or
drag-and-drop uploads (i.e.moving file items the way you would on your
computer's desktop) at this time.
IF THIS DOES NOT WORK AS DESCRIBED:
You may need to modify some simple settings on your web browser
software to enable copy and paste support, and thus avoid having to
retype your resume. If you are using MS Internet Explorer, the
"Copy"and "Paste" feature may have been disabled under the "security"
tab of your Internet Options screen (accessible under the "Tools" menu
in the IEbrowser). To re-enable "Copy" and "Paste", navigate through
the Internet Options dialog to the "Security" tab, and ensure that
"Internet" (the globe icon) is highlighted at the top of the window.
Next, click the "Custom Level" button to display detailed options: at
the fifth heading ("Miscellaneous"), the radio buttons at the third
sub-heading serve to enable or disable (or selectively enable, with
user prompts) your ability to copy and paste through web forms such as
those on our site. The same option enables / disables drag-and-drop for
sites that use this functionality.
If you have difficulty with the formatting of your resume on the
CareerSite, try the following: save it from your word processing
software in one of the supported formats (plain text or HTML) before
posting it. This should ensure it's more easily cut-and-pasted. Please
note, if you have HTML code in your resume that's been generatedby a
"WYSIWYG" web editor, or an online page-builder site, you may find it
conflicts with the CareerSite. Try simplifying, or use plain text and
re-format it with our own in-page HTML editor (supported under MS
Internet Explorer 4.0 and up only).
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Further Assistance
If you have any difficulty with sign-up, the application process, or have any other questions about the career site:
Email:
or
Telephone 905-530-0007 or toll free 1-877-223-1833 to speak with a Customer Service Representative.
Support service is handled by Brainhunter.com Ltd. between 8:30 AM and 8:00 PM EST, Monday to Friday.
Please contact Brainhunter Customer Service before
contacting the employer's HR or recruiting department, as they will not
be able to help you with the technical aspects of the CareerSite.
These two options above have been set up specifically to get you the help you need as quickly as possible.
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