Job List

Director, Human Resources

Requisition #2362253
Job LocationCanada-British Columbia-Burnaby
Job StreamHuman Resources
Job TypePermanent, Full-Time
Number of Positions1
Start Date of Employment ASAP
Posting Date27-Aug-2021
Travel RequiredNot Required
Educational RequirementsBachelors Degree
Languages RequiredEnglish
Job Description

Pacific Blue Cross has been British Columbia's leading benefits provider for 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. Together with our subsidiary BC Life, we provide health, dental, life, disability and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.


We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our Pacific Blue Cross Health Foundation, we also provide funding to community organizations with a focus on alleviating mental illness and chronic disease. We're interested in finding people who want to make a difference and who will take advantage of every opportunity to build a career with us.


Pacific Blue Cross offers an attractive compensation and benefits package, fitness programs, and an onsite gym and cafeteria. Our workplace culture values health and wellness, continuing education, environmental sustainability and giving back to the community.


If you are committed to improving the health and well-being of British Columbians, we are currently recruiting for a permanent Director, Human Resources to join our Human Resources team. The role will include orientation at our Burnaby office and the ability to work from both the office and from home.


Job Summary:


Reporting to the Senior Vice President, People and Culture, the Director, Human Resources plays a key role in supporting PBC’s business leaders to deliver on their people strategies in a complex and stimulating environment. In addition to developing and implementing programs to support PBC’s HR initiatives and the achievement of key performance indicators, the Director is responsible for overseeing departmental planning, job evaluation, employee development, recruitment/retention and talent management/succession planning. Leading a team of Human Resources professionals, the Director provides coaching, guidance and advice to the team and to leaders at all levels in the organization. As a member of the senior HR leadership team, the Director, Human Resources works collaboratively with their HR peers to ensure a high level of professionalism and customer focus in the delivery of human resources services and expertise to the organization. 


Key Accountabilities:


Department and Interdepartmental Planning and Effectiveness


Creates and oversees the departmental strategic and tactical plan to be in line with corporate objectives, establishes individual objectives, communicates organization and department goals and expectations to the team, develops the fiscal year budget to deliver on such plans, and ensures effective utilization of resources to meet the organization’s objectives.


Partners with People and Culture colleagues, senior leaders, and other stakeholders across the organization to ensure effective cross-departmental planning, communication and implementation of plans in achievement of PBC’s overall strategic plan.


Provides guidance to senior leaders and other stakeholders across the organization on matters related to this role’s HR portfolio.


Identifies critical issues and risks to the Senior Vice President, People and Culture and ensures risk plans are in place to mitigate and achieve effective implementation of programs, policies, processes and practices at PBC.


Leadership and Innovation


Oversees the recruitment and provides effective leadership to the HR team to promote professional and personal development by:

setting clear performance objectives for each team member, monitoring skills and abilities of team members, providing informal coaching and mentoring support, conducting regular formal coaching sessions to review individual performance, conducting formal performance reviews for staff,

conducting one-on-one meetings with direct reports to recognize team members’ successes and providing awareness using objective feedback to identify team members’ opportunities for improvement,

conducting regular team meetings anchored in engaging and honest discussion about personal growth and achieving personal excellence,

overseeing training and career development activities for the department.


Identifies opportunities continuously by utilizing current resources to drive and implement DE&I, innovation, process efficiencies, and cost effectiveness within the People and Culture department and PBC with the purpose of promoting value to people’s roles and responsibilities.


Leads the HR team through the development and tracking of HR strategic performance metrics and is accountable for the results of each area within the HR team to deliver excellence.


Total Rewards


Oversees the design and implementation of the exempt and management compensation programs which includes merit pay and PBC’s Incentive Compensation program. Conducts regular review of salary ranges to ensure it meets PBC’s compensation philosophy and market competitiveness. Sits on the Sales Compensation Committee to regularly review the effectiveness of PBC’s sales compensation program.


Oversees and advises senior leaders on exempt and management starting salaries, promotions, and salary progression.


Supports the collective bargaining process by conducting research and preparing costs before bargaining, and oversees the administration of the annual wage rate changes outlined in the collective agreement.

Oversees the Job Evaluation program for Union positions to ensure the program is meeting timelines that are set within the Collective Agreement.


Provides guidance and advice to Job Evaluation Specialist, managers and senior leaders on organizational, department and job specific design. May be required to review union wage rates and collaborate with union executives to ensure PBC is able to recruit and retain talent through compensation.


Labour Relations and Talent Management      


Partners with the senior HR leadership team to develop and implement effective labour relations strategies to achieve employee engagement in the unionized environments.


Chairs the labour-management committee meetings to ensure issues are addressed and resolved in a timely manner.


Supports the Senior Vice President, People and Culture in the developing the framework for labour negotiations and collective bargaining.


Provides advice and guidance to all levels of management and HR team on the interpretation and application of the Collective Agreement language, policies and procedures.


Oversees the development, implementation and education of the company-wide HR policies and procedures and monitors compliance of the internal policies and procedures.


Develops and implements strategies and programs to ensure that PBC maintains a highly skilled and diverse workforce.


Talent Acquisition and Onboarding


Assesses the short and long-term workforce planning needs of the business and oversees the development of recruitment strategies and programs to meet the business requirements for all positions.


Ensures recruitment technologies, trends and metrics are best practices to ensure that the recruitment process is improved, efficient, cost effective and competitive.


Oversees the talent acquisition process and program to ensure:

PBC is hiring quality people that are aligned to PBC’s core values and critical behaviours,

the Talent Acquisition team is meeting service level expectations to reduce staffing and productivity issues due to employee turnover,

PBC is positioned well in the market through employer branding initiatives and opportunities,

The Talent Acquisition team is continuously improving the talent acquisition process to run an effective program,

The onboarding process for new hires is service oriented.


Wellness and Ability Management   


Oversees the development and implementation of short and long-term strategies to improve the overall health and wellness of employees through activities and events throughout the year.


Oversees PBC’s disability management program with the purpose to ensure this employee benefit program is cost effective, risk adverse and highly supportive to employees and leaders.


HR Systems


Oversees the performance and effectiveness of all HR systems including Workday, talent acquisition’s applicant tracking system and applicant testing modules.


Oversees the reporting, enhancements and improvement plans related to HR systems to ensure leaders are effectively managing their people through data, and people are able to leverage self-serve functions to reduce HR administrative work.


Support Functions


Participates on a variety of PBC governance committees, including the Risk Committee, Privacy Counsel, Senior Leadership Team, Pension, and Employee and Family Assistance Program. Leads PBC’s Workforce Management Committee.


Required Experience:

  • Minimum 10 years’ experience in a senior HR management role leading HR strategy development and business transformation
  • Significant experience leading multi-faceted HR teams with responsibility for central strategy, policy and program design and implementation; governance of policies and standards in a unionized environment

Required Qualifications:

  • Bachelor’s Degree in a relevant discipline

Preferred Qualifications:

  • Master’s Degree in a relevant discipline
  • CPHR Designation

Required Competencies:

  • Recognizes and addresses personal and organizational assumptions and behaviours that create barriers to inclusion
  • Possesses knowledge of leadership and HR best practices to ensure diversity, equity and inclusion
  • Ability to motivate and engage others through personal and professional development
  • Demonstrated continuous improvement
  • Demonstrated leadership using data analytical skills to drive innovation and improvement
  • Demonstrated ability to effectively communicate and interact with empathy, understanding and, respect of diverse perspectives and behaviours
  • Ability to deliver and facilitate compelling presentations
  • Ability to persuade and gain consensus
  • Proactive to deliver service excellence
  • Ability to develop effective working relationships with union and people leaders
  • Possess knowledge of evolving and progressive HR principles and practices


We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. PBC is an equal opportunity employer and welcomes applications from all qualified candidates. 


To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to