Business and Structure
The B.C. Civil Resolution Tribunal (the “tribunal”) is an independent, quasi-judicial body established under the Civil Resolution Tribunal Act (the “CRTA”). The tribunal provides self-help tools, online dispute resolution, and other collaborative dispute resolution services. As a last resort, disputes are resolved by adjudication, based on written submissions or, occasionally, following an oral hearing. Most of the tribunal’s services are delivered through remote communication methods like email, the internet, telephone, and video. The tribunal has jurisdiction over strata (condominium) property disputes, small claims disputes $5,000.00 or under, motor vehicle injury disputes $50,000 or under, and some disputes under the Societies Act and the Cooperative Associations Act.
The tribunal is currently made up of the chair, four vice chairs, and a number of other full-time tribunal members. The chair, vice chairs and members are appointed by the Lieutenant Governor in Council after a competitive, merit-based process. Tribunal operations are supported by various tribunal staff.
The tribunal’s mandate is to provide “accessible, speedy, economical, informal and flexible” dispute resolution services, which are proportional to the issues in dispute. The tribunal is an expert tribunal, and tribunal Members apply their expertise in resolving often complex disputes through adjudication. The CRTA provides that the tribunal’s online dispute resolution services are available to the public generally. For more information, see www.civilresolutionbc.ca.
The tribunal has vacancies for full-time members. The tribunal may establish an eligibility list for future appointments.
Diversity and Inclusion
People from all regions of our province are invited to help renew B.C.’s public sector tribunals. Consideration will be given to qualified individuals with a broad range of backgrounds in community, labour and business environments. The selection process will recognize lived experience and volunteer roles as well as paid employment and academic achievements.
To support strong tribunals that reflect the diversity of our province, women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity in public sector tribunal appointments are encouraged to apply.
Responsibilities and Accountabilities
The Member provides excellent decision-making services to tribunal participants, including the speedy and fair resolution of pre-hearing applications and disputes through online and remote justice service methods, with in-person services as a valued last resort.
The Member adjudicates claims or dispute applications as a single-member panel, and rarely, as a member of a multi-person panel. Disputes are adjudicated based on a review of the evidence, the parties’ submissions, and the applicable law and policy.
The position is responsible for the overall conduct and control of the dispute that is assigned for decision, including the identification and clarification of issues, the provision of procedural directions, research and evidence gathering, and the conduct of written and oral hearings. For each claim, the Member provides a clear, sound, concise, and timely written decision. The member may be required to resolve disputes in one or more of the areas within the tribunal’s jurisdiction.
The position interacts verbally and/or in writing with parties, their representatives, witnesses, experts, colleagues and support staff.
The Member manages a variable caseload, depending on the needs of the Tribunal.
- assists with the development and maintenance of content for the Solution Explorer;
- adjudicates a variable volume of disputes, many of which are complex or contentious, in a fair and impartial manner, and renders a decision within the time frame determined by the Chair;
- adjudicates a high volume of applications, including those for dismissal, use of a representative, default, substitutional service, and cancellation of defaults, among others;
- is responsible for the overall conduct of each dispute assigned;
- reviews evidence and submissions, identifies substantive and procedural issues, and ensures that the appropriate hearing process (oral or written) is used;
- conducts the hearing (either oral or written) in accordance with the CRTA, the tribunal’s rules and policies, and principles of procedural fairness;
- determines what further evidence or information is required to fully and fairly decide the claim and the procedure for obtaining that information;
- ensures that parties have had an opportunity to address the issues and all new evidence obtained in the process;
- evaluates the evidence and makes findings of fact;
- identifies and applies the relevant law and policies to the issues in the claim or application;
- produces clear, well-reasoned decisions that are based on the merits and justice of the specific case;
- ensures decisions respect the tribunal’s policies on privacy and public access;
- treats the parties, always, with respect, dignity, and patience;
- has high ethical standards, personal integrity and a strong sense of fairness;
- is service-oriented and focussed on addressing the needs of tribunal participants quickly, efficiently, and fairly;
- appreciates the tribunal’s duty to the public, its focus on providing effective administrative justice services to participants, and the need to put the public interest first; and
- works as a team member and works on individual case management with tribunal support staff.
There are currently several vacancies on the tribunal for full time members specializing in strata, small claims, societies and cooperative associations, and/or motor vehicle injury adjudication. The following are the attributes and qualifications sought for the position:
- Law degree from a recognized post-secondary institution, preferably in Canada;
- Minimum of 3 years’ current and related expertise and experience in motor vehicle personal injury law, strata property law, societies and cooperative association law, or general civil litigation (small claims dispute areas);
- Adjudicative experience and/or applied knowledge of administrative law, specifically the principles of procedural fairness;
- An understanding of the tribunal’s mandate, structure, and processes;
- Highly developed ability to read large volumes of complex information, including medical information, identify issues, analyze evidence, interpret and apply the applicable law and policy, and write well-reasoned and very concise decisions;
- Highly developed ability to organize and manage a steady and high-volume caseload, producing timely and sound decisions;
- Highly developed verbal and written communication skills to clearly, concisely and respectfully convey information in plain language;
- Ability to preside over oral hearings, maintaining the impartiality, gravitas and decorum necessary to ensure procedural fairness and orderly conduct;
- Demonstrated ability to work respectfully with individuals from diverse backgrounds, to listen and understand, and effectively manage angry, frightened, or distraught behaviour;
- Demonstrated collegial orientation including consulting, listening to and sharing information/opinions with colleagues, and maintaining positive working relationships with all tribunal staff and Members;
- Demonstrated ability to identify information gaps or inconsistencies and conduct research to gather complete information;
- Demonstrated ability to use a computer for word processing, file and document review, case management, research, decision-drafting, and online communications, as the tribunal operates remotely and paperlessly;
- Demonstrated ability to independently produce plain-language, proofread draft decisions with little to no staff support; and
- Integrity, credibility and sound reputation in their chosen field and the respect of peers and clients.
Preference may be given to candidates with the following qualifications and experience:
- Demonstrated knowledge and experience in interpreting medical information; and
- Demonstrated community, volunteer, or other experience in providing legal services to the public, particularly those with barriers to accessing the justice system.
To be eligible to apply, all candidates must satisfy the following criteria:
- Canadian citizen or permanent resident or equivalent;
- Willing to work primarily remotely, from home or personal office, using a variety of communication methods including telephone, video-conference and internet;
- Commitment to learn and contribute to education seminars, workshops, and self-study and to contribute to an organization-wide team effort;
- Willing to travel periodically to attend training sessions, meetings, or rarely, hearings;
- Willing to meet the requirements of tribunal rules and policies, including a Code of Conduct, and to meet performance and productivity standards; and
- Willing to receive constructive feedback.
The tribunal Member position is full-time and based in British Columbia. The position works primarily from home.
Initial appointments are for terms of between 2 and 4 years. Members may be appointed for additional terms of up to 5 years.
The salary range is currently $118,000 - $132,000. The salary range is set by Treasury Board Directive, which is regularly reviewed. The current Treasury Board Directive is Number 1/17, which can be accessed at:
The benefits package includes medical and dental coverage and participation in a defined benefit pension plan. For further information regarding benefits, see section 5.2 of the Treasury Board Directive.
All tribunal members should possess the following personal attributes:
- high ethical standards and integrity in professional and personal dealings;
- appreciation of the responsibilities to the public;
- able and willing to raise potentially controversial issues in a manner that encourages dialogue;
- flexible, responsive and willing to consider others’ opinions;
- capable of a wide perspective on issues;
- ability to listen and work as a team member;
- no direct or indirect conflict of interest with the member’s responsibility to the tribunal;
- strong reasoning skills;
- able and willing to fulfill time commitment required to carry out responsibilities;
- computer skills; and
- commitment to continuous learning about the tribunal and the relevant sector or industry.
List of Current Members
For a list of current tribunal members please visit: http://www.fin.gov.bc.ca/apps/appointments/boardView.asp?BoardNum=215163
- Shannon Salter, Chair
- J. Garth Cambrey, Vice Chair – Quality Assurance
- Kate Campbell, Vice Chair – Strata, Societies and Cooperative Associations
- Shelly Lopez, Vice Chair – Small Claims
- Andrea Ritchie, Vice Chair – Motor Vehicle Injury
- Richard Rogers, Registrar and Executive Director
Process for Submitting Expressions of Interest
You may submit an Expression of Interest in serving on this board by clicking on the “Apply Online Now” button at the bottom of this page. For more information on the board, refer to the Directory of Agencies website. For information on the Crown Agencies and Board Resourcing Office (CABRO) refer to CABRO website.
Freedom of Information and Protection of Privacy Act (FOIPPA) – The personal information on this form is collected for the purpose of administering a variety of statutes that authorize the appointment of individuals to public sector organizations under the authority of section 26(c) of the FOIPPA. Questions about the collection or use of this information can be directed to the Crown Agencies and Board Resourcing Office by email at email@example.com or by telephone at 604 660-0465.