Mandate and Structure of the Civil Resolution Tribunal
The B.C. Civil Resolution Tribunal (the “tribunal”) is an independent, quasi-judicial body established under the Civil Resolution Tribunal Act (the “Act”). The tribunal provides self-help tools, online dispute resolution, and other collaborative dispute resolution services. As a last resort, disputes are resolved by adjudication, based on written submissions or, occasionally, following an oral hearing. Most of the tribunal’s services are delivered through remote communication methods like email, the internet, telephone, and video. The tribunal has jurisdiction over strata (condominium) property disputes and most small claims disputes $5,000.00 or under. On April 1, 2019, the tribunal will assume jurisdiction over motor vehicle injury disputes under $50,000, and (in early 2019) disputes under the Societies Act and the Cooperative Associations Act.
The tribunal’s mandate is to provide “accessible, speedy, economical, informal and flexible” dispute resolution services, which are proportional to the issues in dispute. The Act provides that the tribunal’s online dispute resolution services are available to the public generally. For more information, see www.civilresolutionbc.ca.
The tribunal is currently made up of the Chair of the tribunal, a Vice Chair for each of the Strata Property and Small Claims Divisions who are also tribunal Members, and full and part-time Members. The Chair, Vice Chairs and Members are appointed by the Lieutenant Governor in Council. Tribunal operations are supported by a number of employees.
Responsibilities and Accountabilities
The Vice Chair - Motor Vehicle Injury provides guidance, training, and support to the Members and performs a quality assurance function within the motor vehicle injury dispute area.
The Vice Chair - Motor Vehicle Injury provides excellent decision-making services to Tribunal participants, including the speedy and fair resolution of pre-hearing applications and disputes through online and remote justice service methods, with in-person services as a valued last resort.
The Vice Chair adjudicates claims or applications as a single-member panel, and rarely, as a member of a multi-person panel. Claims are adjudicated based on a review of the evidence, the parties’ submissions, and the applicable law and policy.
The position is responsible for the overall conduct and control of the hearing, including the identification and clarification of issues, the provision of procedural directions, research and evidence gathering, and the conduct of written and oral hearings. For each claim, the Vice Chair provides a clear, sound, concise, and timely written decision.
Through CRT staff, the position interacts verbally and/or in writing with parties, their representatives (where authorized by the Act and/or the tribunal), witnesses, experts, colleagues, and support staff.
The Vice Chair manages a variable caseload, depending on the needs of the tribunal.
The Vice Chair:
- plans and coordinates continuing education for Members and staff on motor vehicle injury issues in BC;
- implements quality assurance processes within the motor vehicle injury dispute area;
- participates in peer review of decisions and other activities, such as continuing education in support of quality, consistent, and timely decision making;
- develops and maintains motor vehicle injury content for the Solution Explorer;
- assists in the development of policies, procedures, and public information on motor vehicle injury disputes;
- at the direction of the Chair, consults with stakeholders about CRT issues;
- adjudicates a variable volume of claims, many of which are complex or contentious, in a fair and impartial manner, and renders decisions within the time frame established by the Chair;
- adjudicates a high volume of applications, including those for dismissal, minor injury determinations, default, and fee waivers, among others;
- is responsible for the overall conduct of each claim assigned;
- reviews evidence and submissions, identifies substantive and procedural issues, and ensures that the appropriate hearing process (oral or written) is used;
- conducts the hearing (either oral or written) in accordance with the Act, the tribunal’s rules and policies, and principles of procedural fairness;
- determines what further evidence or information is required to fully and fairly decide the claim and the procedure for obtaining that information;
- ensures that parties have had an opportunity to address the issues and all new evidence obtained in the process;
- evaluates the evidence and makes findings of fact;
- identifies and applies the relevant law and policies to the issues in the claim or application;
- produces clear, well-reasoned decisions that are based on the merits and justice of the specific case;
- ensures decisions respect the tribunal’s policies on privacy and public access;
- always treats the parties, with respect, dignity, and patience;
- has high ethical standards, personal integrity and a strong sense of fairness;
- is service-oriented and focussed on addressing the needs of tribunal participants quickly, efficiently, and fairly;
- appreciates the tribunal’s duty to the public, its focus on providing effective administrative justice services to participants, and the need to put the public interest first; and
- works as a team member and works on individual case management with Tribunal support staff.
The tribunal has one vacancy for a full-time Vice Chair - Motor Vehicle Injury.
The Vice Chair - Motor Vehicle Injury is selected based on merit, knowledge of and experience in motor vehicle injury legal issues, experience in a high-volume, public service environment, and a comprehensive understanding of the related statutes interpreted by the tribunal.
Selection Criteria and Required Competencies
The Vice Chair - Motor Vehicle Injury must have the following combination of qualifications and experience:
- Law degree from a recognized post-secondary institution, preferably in Canada;
- Minimum of 3 years’ current and related expertise and experience in motor vehicle personal injury law;
- Adjudicative experience and/or applied knowledge of administrative law, specifically the principles of procedural fairness;
- An interest in motor vehicle personal injury matters and an understanding of the tribunal’s mandate, structure, and processes;
- Highly developed ability to read large volumes of complex information, including medical information, identify issues, analyze evidence, interpret and apply the applicable law and policy, and write well‑reasoned and very concise decisions;
- Highly developed ability to organize and manage a steady and high‑volume caseload, producing timely and sound decisions;
- Highly developed verbal and written communication skills to clearly, concisely and respectfully convey information in plain language;
- Ability to preside over oral hearings, maintaining the impartiality, gravitas and decorum necessary to ensure procedural fairness and orderly conduct;
- Demonstrated ability to work respectfully with individuals from diverse backgrounds, to listen and understand, and effectively manage angry, frightened, or distraught behaviour;
- Demonstrated collegial orientation including consulting, listening to and sharing information/opinions with colleagues, and maintaining positive working relationships with all tribunal staff and Members;
- Demonstrated ability to identify information gaps or inconsistencies and conduct research to gather complete information;
- Demonstrated comfort with office technology, including web applications, word processing, file and document review, online case management, and research, as the tribunal is almost paperless; and,
- Integrity, credibility and sound reputation in their chosen field and the respect of peers and clients.
To be eligible to apply, all candidates must satisfy the following criteria:
- Canadian citizen or permanent resident or equivalent;
- willing to work primarily remotely, from home or personal office, using a variety of communication methods including telephone, video-conference and internet;
- commitment to learn and contribute to education seminars, workshops, and self-study and to contribute to an organization-wide team effort;
- willing to travel periodically to attend training sessions, meetings, or rarely, hearings;
- willing to meet the requirements of Tribunal rules and policies, including a Code of Conduct, and to meet performance and productivity standards; and,
- willing to receive constructive feedback.
Within the context of the required Tribunal requirements, consideration is given to diversity of gender, cultural heritage, and knowledge of the communities served by the organization.
The Vice Chair - Motor Vehicle Injury position is full-time and based in British Columbia. The position works primarily from home.
Initial appointments are for terms of between 2 and 4 years. Vice Chairs may be appointed for additional terms of up to 5 years.
The salary range is currently $143,000 - $161,000. The salary range is set by Treasury Board Directive, which is regularly reviewed. The current Treasury Board Directive is Number 1/17, which can be accessed at
The benefits package includes medical and dental coverage and participation in a defined benefit pension plan. For further information regarding benefits, see section 5.2 of the Treasury Board Directive.
Process for Submitting Expressions of Interest
You may submit an Expression of Interest in serving as Vice Chair - Motor Vehicle Injury of the Civil Resolution Tribunal online by clicking on the “Apply Online Now” button at the bottom of this page.
British Columbia Appointment Guidelines
Appointments to British Columbia’s public sector organizations are governed by written appointment guidelines. For more information about the appointment process, and to view a copy of the guidelines, refer to the Crown Agencies and Board Resourcing Office website (gov.bc.ca/cabro).