Job List

Shift Manager of Slots, Guest Services & Cage - Elements Casino Surrey

Requisition #ELE-SLTS-011-2363383
Job LocationCanada-British Columbia-Surrey
Job StreamSlot Operations
Site LocationElements Casino
Job TypePermanent, Full-Time
Number of Positions2
Posting Date16-Sep-2021
Expiry Date01-Nov-2021
Travel RequiredNot Required
Educational RequirementsN/A
Languages RequiredEnglish
Job Description

Elements Casino Surrey is looking for an outgoing, professional, guest service driven individual who is looking to further their career as a Relief Shift Manager, Slots, Cage & Guest Services. You will be responsible to provide leadership, direction, training and mentoring to the Slots, Cage & Guest Services Team, as well as, provide unrivaled personalized services to our team members and guests. This position requires flexibility for scheduling including evenings, graveyards, holidays, and weekend shifts.


Duties & Responsibilities: 


  • Providing leadership, direction and mentorship to cage, slots and guest services operations at the site level; developing performance objectives and delivering performance evaluations for direct reports;
  • Implementing slot & cage operations strategic plans;
  • Overseeing slots technical department, slot data systems (SDS) and changes to slot floor plan;
  • Assisting with developing and implementing slot operation promotions;
  • Reviewing records for accuracy and preparing reports; making recommendations on opportunities for efficiencies;
  • Scheduling and supervising team members; verifying time sheets; assigning shift work assignments;
  • Resolving guest disputes; reporting irregularities, disputing suspicious activities; reviewing and preparing CSR Incident Reports;
  • Interviewing, hiring and training team members; planning, assigning, and directing work; managing performance; rewarding and providing feedback to team members; addressing complaints and resolving issues;
  • Performing other duties as assigned or directed.



  • 1 year of previous supervisory experience considered an asset;
  • Post Secondary education in Business / Finance or a suitable combination of education and experience an asset;
  • Strong verbal and written communication skills and superior problem solving abilities;
  • Solid knowledge of all games and gaming industry standards;
  • Knowledge of CMP, SDS & GMS an asset;
  • Understanding of yourself and others when communicating with team members and guests;
  • A passion for providing unrivaled personal service to our external and internal guests;
  • Ability to work a flexible schedule;
  • Computer literacy in MS Office;
  • Exceptional interpersonal skills;
  • The ability to obtain and/or maintain a Serving It Right Certification;
  • The ability to successfully maintain a criminal record and credit check through the Gaming Policy and Enforcement Branch;


Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.