We are currently seeking a driven and energetic individual to join our growing business in eastern Ontario as a SECURITY OFFICER. This role will join our team at Casino Ajax. Under the direct supervision of the Security Manager, or the Supervisor, Security, this position is responsible for the safety and protection of employees, guests, the facility and company assets at the site level. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all employees.
The Security Officer’s role is to protect the company’s assets, patrons and employees against theft, fraud, vandalism and abuse, while delivering the highest level of customer service and respect to all customers and employees. You will perform a variety of duties throughout your shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost and found, monitoring alarm panels, controlling and issuing keys, writing reports, maintaining a daily log and conducting investigations. You may also be required to provide first aid and medical attention. At all times, you must be aware of the gaming operations, and you will work under Alcohol and Gaming Commission of Ontario (AGCO) regulations and comply with all applicable laws, policies and procedures.
Successful candidates will demonstrate the following qualifications:
Self-motivator and ability to inspire other team members in enhancing the guest experience within the entertainment business;
Monitoring, documenting and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; preparing written and electronic statements;
Escorting guests and team members;
Enforcing restricted access by unauthorized persons;
Observing transactions, slot drops, chip fills and transferring items to Lost & Found;
Performing identification checks to any guest who appears under 30;
Referring disputes to the Supervisor, Security;
Conducting regular patrols of the interior and exterior of the property as assigned;
Performing crowd control as directed;
Attend to first aid incidents;
Ensuring compliance with licensing laws, health and safety, and other statutory regulations;
Assisting Supervisor, Security with enrolling guests in the Self-Exclusion program;
Performing other reasonable duties as assigned.
Skills/ Qualification Requirements
Ability to exceed internal and external guest expectations through timely, effective and service-oriented communication;
Two 2+ years of experience working with customer service/ public service role or in the service industry;
High school diploma or equivalent required, post-secondary education an asset
Previous experience or training in security an asset
Computer literacy in MS Office
Able to organize data with great accuracy
Knowledge of privacy legislation an asset
Inquisitive, investigative mind, able to identify suspicious behaviors /transactions and make sound judgments based on this;
A willingness to learn, develop and achieve new skills for personal and professional development
Ability to multi-task and prioritize;
Ability to follow rules, regulations, policies and procedures at all times;
Must be able to work independently, without close direct supervision, and apply good judgment and discretion under pressure;
Excellent problem solving and conflict resolution capabilities;
Training/ Licenses/ Certification Requirements
Must have a valid class “G” driver’s
A current First Aid/CPR certification
Ability to successfully obtain Smart Serve certification
The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
Work Environment Considerations
Fast-paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;
The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including evenings and weekend shifts;
Must be physically capable (i.e. work all shifts, stand for long period of time);
Physical ability: Security Officers often have to handle and transport materials that are over 25lbs;
Must have employment eligibility in Canada;
Must be able to work in extreme weather conditions (cold/hot).
Since the fun never stops at Ajax, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights, based on business needs.
Ontario Gaming GTA L.P is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources