Job List

Hospitality Coordinator

Requisition #2303530
Job LocationCanada-British Columbia-Richmond
Job StreamAdministration
Site LocationRiver Rock Casino Resort
Job TypePermanent, Full-Time
Number of Positions Open1
Posting Date08-May-2018
Expiry Date07-Jun-2018
Travel RequiredNot Required
Educational RequirementsN/A
Languages RequiredEnglish
Job Description

River Rock Casino Resort is the 2012 - 2017 Winner of the World Luxury Casino Hotel in North America, Trip Advisor’s 2014 winner of the Certificate of Excellence, and Western Canada’s only Four Diamond Casino Resort.  


Take the Canada Line Skytrain to Bridgeport and you’re immediately transported to the exceptional River Rock Casino Resort featuring the luxurious Hotel at River Rock.  River Rock is home to the best concerts and events in the state of the art River Rock Show Theatre.  There’s 24/7 action in Western Canada’s largest Casino Resort, featuring over 1200 slot machines, 5 poker tables and over 100 table games!  Every palate is sure to be pleased at River Rock, where we offer everything from our incredible Buffet, to the sumptuous offerings in Curve Lounge, to Richmond’s most acclaimed West Coast fine dining experience in Tramonto. River Rock has something for everyone!  


Whether you work as a Chef on our Culinary brigade, as a Blackjack Dealer in our Party Pit, a Server in our International Food Court, or as a Room Attendant in our Hotel, you will have the countless opportunities to provide our guests with the Great Experiences and Memories that have made us famous!


The Official Casino of the Vancouver Canucks, River Rock is your place to shine!  Your teammates are just like you – positive, up for a challenge, and always willing to go above and beyond for our guests.  If you Expect Great Things, just like we do, we encourage you to apply to join our dynamic team of service professionals today!   Starting your career at River Rock is never a gamble – our employees are the best in the business! 


Join our Rock Solid team of gaming and hospitality professionals now, at! 


River Rock Casino Resort is seeking a self-motivated, organized, detail-oriented, as well as a dynamic individual for the position of Hospitality Coordinator. As Hospitality Coordinator, you will schedule special occasion reservations, coordinate meetings and administrative work such as data entry, filing, researching and lending a hand in projects as needed. You will coordinate day-to-day activities of Catering, Front Office and Food and Beverage Operation(s). This is an opportunity to work with a dynamic group of professionals at various levels and an excellent opportunity to showcase your strong customer service and administrative skills.


 Duties and responsibilities for our Hospitality Coordinator will include:  

  • Prepares and coordinates IT forms – gain access, passwords, accounts, fix computers, cellphones
  • Conduct mini orientations
  • Manage reservations and payments for special F&B functions
  • Complete Team Member Appreciation letters
  • Department tracking as needed
  • Respond to reservation requests and book through OpenTable accordingly
  • Track Chase terminals
  • Liaising information between departments.
  • Attends and coordinates department meeting minutes
  • Ensure invoices are signed and given to accounting
  • Responsible for menu entry into Opera and Squirrel
  • Creates seating charts for F&B outlets for special events and occasions to maximize seating capacity
  • Order and maintain office supplies.
  • Prints and distributes door cards and daily reader boards.
  • Check voicemails, e-mails and faxes and follow up accordingly.
  • Creates and issues vouchers for groups.
  • Distribute reader boards
  • Manage GPEB/ART/PAT/RG expiry reminders
  • Assist with Kronos as needed
  • Assist with direct billing as required.
  • Distribute GEI commentary to relevant departments for feedback.
  • Performs other duties as assigned by the Director, Hotel Operations.

Successful candidates will demonstrate the following qualifications: 

  • Post-Secondary education or suitable combination of education and experience
  • Minimum 1 year administrative experience
  • Computer literacy in MS Office (Word, Excel and Outlook)
  • Experience with Opera/Fidelio, Squirrel an asset
  • Open Table software experience an asset
  • Extremely detail oriented and great time management.
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • Excellent communication skills (both oral and written), interpersonal, organization and negotiation skills
  • Self-motivated, has the ability to multi-task, and ability to work in a dynamic, fast-paced environment
  • Serving It Right, Smart Serve or IGB certification, or the ability to obtain a Serving it Right Certification
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
  • A willingness to learn, develop and achieve new skills for personal and professional development
  • A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence 


Candidates must be ready and willing to work a flexible schedule. Evenings, weekends and holidays may be required. The hours of work will be based on guest and business needs.



Thank you for reviewing this job opportunity at River Rock Casino Resort. To start creating your Great Experiences and Memories, apply now. Come for the opportunity, stay for the experience!      


   River Rock Casino Resort         
8811 River Road         
Richmond, BC V6X 3P8