Job List

Hotel Guest Service Agent-CNB

Requisition #2301618
Job LocationCanada-New Brunswick-Moncton
Job StreamRooms Division (Front Office / Bell / Door / Reservations)
Site LocationCasino New/Nouveau-Brunswick
Job TypePermanent, Full-Time
Number of Positions Open1
Posting Date12-Apr-2018
Expiry Date12-May-2018
Travel RequiredNot Required
Educational RequirementsHigh School
Languages RequiredEnglish,French
Job Description

Get your game-face on! 


At Casino New Brunswick, you’ll find an atmosphere that is a unique mix of friendliness and excitement in a modern entertainment complex, built specifically with comfort and enjoyment in mind.  Our employees are inviting, friendly and help convey a sense of fun that’s unique to the Maritimes.


Spanning 24,000 square feet, our Vegas-style casino is a hotbed of excitement. Our facility includes a multi-purpose Entertainment and Convention Centre, as well as a full-service Hotel and Spa.  


Every job at Casino New Brunswick is important to the success of our business.


General Description of Job

The Guest Service Agent provides efficient and courteous service to each guest and operates according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Oversee and participate in the prompt and courteous dealings of all guests as necessary including but not limited to: check-in & check-out guests, address telephone and personal inquiries, delivering luggage to guest rooms, inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms and deliver items to guests at their request.

Note: Must be available to work a flexible schedule of days, evenings, weekends and holidays as well as overnight.


Working Conditions

  • Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)
  • Willing to submit to a criminal record check with results acceptable to our organization, standards and position, and/or obtain and maintain an NBLGC license registration
  • Must have employment eligibility in Canada
  • Must be 19 years of age or older


Knowledge & Skills Required

  • Minimum  1 year experience in full service hotel preferred
  • Basic computer Skills: Microsoft Word, Excel. Internet
  • Knowledge of the area and surrounding attractions
  • Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc
  • Must have working knowledge of voucher procedures, gift certificates
  • Bilingualism (French and English) is necessary
  • Must have a valid Drivers License 

Along with competitive salaries, Casino NB also offers comprehensive Health Benefits, company matching RRSP, Paid Personal Time off Days, an employee assistance program and various corporate discounts for qualifying part-time and full-time team members.


We thank all applicants for their interest; however only those selected for an interview will be contacted.