Job List

Guest Services Representative

Requisition #2301341
Job LocationCanada-Ontario-Greater Toronto Area
Job StreamGuest Services
Site LocationCasino Woodbine
Job TypePermanent, Part-Time
Number of Positions Open9
Posting Date07-Jun-2018
Expiry Date31-Jul-2018
Travel RequiredNot Required
Educational RequirementsSome Post Secondary Education
Languages RequiredEnglish
Job Description

The Player Services Representative (PSR) is the ambassador of our Winner’s Circle Rewards loyalty program. In this role, you will provide the highest level of customer service, including greeting customers, providing information on site events and promotions, and explaining the benefits of and enrolling patrons in the Winner’s Circle program. You will be enthusiastic and outgoing while engaging guests to provide a memorable entertainment experience. Your duties will include assisting with the implementation of on-site events, promotions and entertainment initiatives. You will work under Alcohol and Gaming Commission of Ontario (AGCO) regulations and comply with all applicable laws, policies and procedures.


The successful candidate will possess:

  • A secondary school diploma; post-secondary diploma in Marketing or a Businessrelated discipline is preferred
  • A minimum one year of experience in a related field
  • Organizational, interpersonal, analytical and communication skills.
  • Knowledge of computer application packages and mathematical skills
  • The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario


Interested applicants must forward a copy of their resume to by 5:00pm on the closing date.


Casino Woodbine is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources

PLEASE NOTE: First consideration will be given to applicants who have completed their probationary period or at least six months of service in their current position. Our area of search is within a 40km radius of site location. Candidates outside of this range can apply, but will be responsible for their own relocation, if successful. Please note that Surveillance Department employees are not eligible for this posting. Applications received for this posting will be valid for any future vacancies for this position occurring within 45 days from the starting date of the successful candidate.