Job List

Surveillance Operator

Requisition #2298008
Job LocationCanada-British Columbia-Richmond
Job StreamSecurity and Surveillance
Site LocationRiver Rock Casino Resort
Job TypePermanent, Full-Time
Number of Positions Open1
Posting Date07-Sep-2018
Expiry Date05-Oct-2018
Travel RequiredNot Required
Educational RequirementsSome Post Secondary Education
Languages RequiredEnglish
Job Description

River Rock Casino Resort is the 2012 to 2016 Winner of the World Luxury Casino Hotel in North America, Trip Advisor’s 2014 winner of the Certificate of Excellence, and Western Canada’s only Four Diamond Casino Resort.


Take the Canada Line Skytrain to Bridgeport and you’re immediately transported to the exceptional River Rock Casino Resort featuring the luxurious Hotel at River Rock.  River Rock is home to the best concerts and events in the state of the art River Rock Show Theatre. There’s 24/7 action in Western Canada’s largest Casino Resort, featuring 1110 slot machines, 16 poker tables and 90 table games! Every palate is sure to be pleased at River Rock, where we offer everything from our incredible Buffet, to the sumptuous offerings in Curve Lounge, to Richmond’s most acclaimed West Coast fine dining experience in Tramonto. River Rock has something for everyone!  


Whether you work as a Chef on our Culinary brigade, as a Blackjack Dealer, a Server in our International Food Court, or as a Room Attendant in our Hotel, you will have the countless opportunities to provide our guests with the Great Experiences and Memories that have made us famous!


The Official Casino of the Vancouver Canucks, River Rock is your place to shine! Your teammates are just like you – positive, up for a challenge, and always willing to go above and beyond for our guests.  If you Expect Great Things, just like we do, we encourage you to apply to join our dynamic team of service professionals today! Starting your career at River Rock is never a gamble – our employees are the best in the business! 


Join our Rock Solid team of gaming and hospitality professionals now, at!


River Rock Casino Resort is recruiting for a qualified individual to fill the role of Surveillance Operator at our Richmond location. This position is responsible for the monitoring of all areas of the casino property and maintaining documentation. You will be working together with a team and will be required to write and generate reports. Other responsibilities include: 

  • Monitoring, documenting and reporting violations regarding large cash/cash equivalent transactions,  exclude and self-excluded guests and unauthorized access
  • Maintaining logs, preparing daily reports; storing records for evidence purposes
  • Monitoring and documenting and reporting on the condition of surveillance facilities and equipment
  • Performing preventive maintenance on equipment
  • Gaming knowledge an asset
  • Strong written and verbal communication skills
  • Keen eye for detail, with the ability to focus on monitors for long periods of time
  • Possess a high level of honesty and integrity
  • Adherence to high standards, methods and procedures
  • Computer proficiency
  • Background experience in Criminology an asset
  • Ability to work in a team environment
  • Ability to work flexible shifts, including evenings, weekends and graveyard shifts
  • Goal oriented
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
  • A willingness to learn, develop and achieve new skills for personal and professional development
  • Live GCC’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
  • A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays.  The hours of work will be based on operational and business needs.   


Thank you for reviewing this job opportunity at River Rock Casino Resort. To start creating your Great Experiences and Memories, apply now. Come for the opportunity, stay for the experience!           


 River Rock Casino Resort            

8811 River Road            
Richmond, BC V6X 3P8