Job List

Operations Manager, Table Games

Requisition #2297134
Job LocationCanada-British Columbia-Victoria
Job StreamTable Games / Casino Operations
Site LocationView Royal Casino
Job TypePermanent, Full-Time
Number of Positions Open1
Posting Date29-Jan-2018
Expiry Date10-Mar-2018
Travel RequiredNot Required
Educational RequirementsSome Post Secondary Education
Languages RequiredEnglish
Job Description

View Royal Casino, soon to be Elements Casino Victoria is looking for our next GREAT leader to join our team as Operations Manager, Table Games. Under the direction of the Director of Gaming Operations, this position is responsible for the overall management and profitability of the Table Games operations at View Royal Casino. You will need to be able to effectively manage multiple projects simultaneously and must be adaptable and quick to learn. The Operations Manager, Table Games will assist with the planning and directing of table games strategic plans, ensure adherence to all policies and procedures, motivate and lead by example and provide a learning environment for all team members.


The successful candidate will be responsible for the following:

  • Promotes and participates in all table games marketing initiatives, including but not limited to increasing ENCORE carded play, implementing programs to increase Table Games play, marketplace outreach and growth, etc.
  • Implements table games strategic plans as directed
  • Involved in providing recommendations for Table Games strategic vision
  • Provides leadership, direction and mentoring to the table games operation; develops performance objectives and delivers performance evaluations for direct reports
  • Reviews analytics to derive recommendations & insight
  • Ensures to be up to date on new table games business drivers in the marketplace
  • Co-signs cheques for verified winners
  • Monitors all reporting including labour costs
  • Proposes improvements to the floor plan and gaming mix; implements changes as directed
  • Participates in table games recruitment and hiring process including all Team Member training and retention programs
  • Will be required to act as Shift Manager
  • Responds to and resolves issues as escalated
  • Liaises and communicates effectively with all appropriate operational departments
  • Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
  • Works with external stakeholders to improve all aspects of table games operations 
  • Ensures compliance with licensing laws, health and safety and other statutory regulations
  • Performs other duties as assigned or directed
  • Successful candidates will demonstrate the following qualifications:
  • Experience at a Department Head level or equivalent in a gaming environment
  • Post-Secondary education or a suitable combination of education and experience an asset
  • Full availability and flexibility for some split shifts in order to provide leadership and meet business needs
  • Knowledge of all games and gaming industry   standards
  • Progressive thinker with demonstrated experience in implementing strategies to grow the business
  • Commitment for following up on all requests including promptness with emails, phone, etc.
  • Strong computer skills and working with MS Office programs
  • Ability to deliver excellent guest service at all levels of the organization and externally
  • Possess strong organizational, presentation, time management and project management skills
  • Demonstrated ability to work both independently and within a team environment
  • Ability to communicate clearly and concisely, both orally and in writing
  • The ability to successfully pass a criminal record check and credit check through the Gaming Policy and Enforcement Branch (if required)
  • Live GCC’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence and Citizenship
  • Minimum 6 months employment with GCC

Candidates must be ready and willing to work a flexible schedule, including some weekends.  The hours of work will be based on operational and business needs.