Job List

Gaming Attendant

Requisition #2296739
Job LocationCanada-British Columbia-Chilliwack
Job StreamSlot Operations
Site LocationChances Chilliwack
Job TypePermanent, Part-Time
Number of Positions Open1
Posting Date23-Jan-2018
Expiry Date22-Feb-2018
Travel RequiredNot Required
Educational RequirementsHigh School
Languages RequiredEnglish
Job Description

Do you have the ability to strike up a positive conversation with anyone? If so a great opportunity is B4 you! Chances Chilliwack is currently looking for a Gaming Attendant to join our team! Under the direct supervision of our Shift Manager, the Gaming Attendant will be responsible for ensuring adherence to all policies and procedures through duties including processing jackpots, providing customer service and documenting transactions, all while contributing to a safe and welcoming work environment for all employees. If you have the drive to become a part of the leading gaming, entertainment and hospitality destination in Chilliwack and a passion for creating exceptional personal experiences, come join our team!

Duties and Responsibilities Include:
•    Welcoming, directing and serving guests promptly, professionally and positively
•    Verifying and processing jackpots, short pays, and wallet pays; canceling credits and hand-pays; making change; clearing tilts and jams; and replenishing ticket inventory
•    Conducting preventative maintenance on slot machines as required
•    Distributing and monitoring Reserved signs
•    Documenting and reconciling transactions, Balancing a cash float
•    Monitoring and reporting all irregular or suspicious activities
•    Selling paper cards and helping to complete any other duties in preparation for the sessions
•    Alerting the Caller to bingos prior to another number being called
•    Calling winning bingos back to the caller
•    Responding to, resolving or escalating issues as required
•    Communicating effectively with all appropriate operational departments in order to stay informed about programs and current promotions
•    Building strong working relationships with guests and employees
•    Complying with licensing laws, health and safety laws and other statutory regulations
•    Maintaining a clean and tidy gaming floor as required
•    Performing other duties as assigned or directed

Successful candidates will demonstrate the following qualifications:
•    High School Diploma; post-secondary education an asset
•    Minimum 1 year of customer service experience and Serving It Right Certification
•    Ability to successfully obtain a Criminal Record and Credit Check
•    Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
•     Professional attitude and appearance, strong interpersonal skills, and a team player
•     Must be available to work all shifts including days, nights, weekends and statutory holidays