Job List

Slot Attendant - Hard Rock Casino Vancouver

Requisition #2295196
Job LocationCanada-British Columbia-Coquitlam
Job StreamSlot Operations
Site LocationHard Rock Casino Vancouver
Job TypePermanent, Full-Time
Number of Positions Open1
Posting Date28-Dec-2017
Expiry Date31-Jan-2018
Travel RequiredNot Required
Educational RequirementsHigh School
Languages RequiredEnglish
Job Description

Hard Rock Casino Vancouver is currently on the lookout for a vibrant, passionate and guest service driven Slot Attendant! If you have a passion for the Gaming Industry and love working in a fast paced dynamic environment, then a position within the Slot Department at Hard Rock Casino Vancouver could be your next career move.  As a member of our Slot team you will provide exceptional service to all our guests who are in the casino. You will have the opportunity to share the excitement our guests will have once they’ve won it big. If a guest is in need of help or clarification regarding our slot machines, you will be the rock star that transforms their confusion into clarity. Are you ready to “Take the Stage” as our next Slot Attendant?


 Duties and Responsibilities Include:  

  • Acting as a front-line guest service liaison, answering questions, assisting with orientation of games and the facility - working to create a positive gaming experience for all our guests
  • Assisting in creating an awareness of and excitement for on-going and upcoming Casino promotions
  • Seeking out and addressing guest needs and machine problems
  • Clearing bill and ticket jams and checking game and voucher histories to maintain game integrity, answer questions and solve disputes
  • Providing prompt, courteous service to ensure guests have an enjoyable gaming experience
  • Keeping control over assigned keys and PTM card and ensure they are returned to the key cabinet at the end of the shift
  • Working in compliance with internal controls, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary
  • Acquiring and maintain a strong knowledge of all Slot operations policies and procedures
  • Participating in a professional, constructive and supportive environment for all Casino staff with an attention to open communication and a team concept
  • Preserving Casino and guest confidentiality while at work and away from work
  • Adhering to all Hard Rock Casino Vancouver, GCGC, BCLC and HR policies as they relate to functions of the position.
  • Performing other duties as assigned or directed 

Successful candidates will demonstrate the following qualifications:  

  • Legendary guest service skills with a “Make it Happen” attitude
  • A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
  • Understanding of yourself and others when communicating with team members and Guests
  • A passion for providing Rockin’ It Service to our internal and external guests in the continual quest of achieving service excellence
  • Live HRCV’s Values all day, every day: Respect, Original, Caring, Kickin’ Service, Integrity and No Excuses
  • Exceptional interpersonal and communications skills
  • Manual dexterity, technical aptitude and trouble shooting ability is an asset
  • Working knowledge of computers
  • Basic knowledge of slot machine functions is an asset
  • Exceptional interpersonal and communications skills
  • Ability to handle multiple tasks at one time
  • Must be able to work in a fast paced, busy environment
  • Must work well under pressure
  • Ability to successfully obtain a Serving It Right certificate
  • The ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB) 

Your benefits could include:  

  • Medical Services Plan of BC
  • Extended Health Care
  • Dental Care
  • Great Canadian Pension Plan
  • Employee Share Purchase Program
  • Employee Discounts
  • Employee & Family Assistance Program  

Since the party never stops at Hard Rock Casino Vancouver, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and graveyards.  The hours of work will be based on guest and business needs.


Thank you for reviewing this job opportunity at Hard Rock Casino Vancouver. If you’re ready to “Take the Stage” apply today to join our team!

Hard Rock Casino Vancouver
2080 United Boulevard
Coquitlam, BC
V3K 6W3