Job List

Guest Services Representative

Requisition #2292716
Job LocationCanada-Ontario-Belleville
Job StreamGuest Services
Site LocationShorelines Casino Belleville
Job TypePermanent, Part-Time
Number of Positions Open1
Posting Date04-Dec-2017
Expiry Date18-Dec-2017
Travel RequiredNot Required
Educational RequirementsN/A
Languages RequiredEnglish
Job Description

Come join an energetic team of professional customer service providers at Shorelines Casino Belleville!

Do you have an outstanding positive attitude? Are you self-motivated? Do you love to have fun and help others have fun? Then this position may be for you!

Primary Responsibilities

  • Exceeds guest expectations by providing outstanding customer service
  • Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
  • Participates in the implementation of the departmental strategic plans
  • Answers guest services phone; informs or re-directs calls accordingly
  • Greets guests in person; offers information on the facility, events and promotions
  • Conducts guests to other areas as requested; conducts facility tours
  • Responds to, resolves or escalates issues as required
  • Communicates effectively with all appropriate operational departments
  • Develops and  cultivates  strong  working  relationships  with  all  stakeholders:  guests, ownership, regulatory bodies and employees
  • Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience.
  • Contributes toward workplace health, safety and wellness initiatives 
  • Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints
  • Performs other duties as assigned or directed.

Education & Qualification Requirements

  • People-focused and committed to service excellence
  • Proactive and solution-oriented with a drive to succeed
  • Secondary school diploma
  • Smart Serve Certification
  • Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication
  • Minimum 2 years of experience in customer service; gaming experience an asset.