Job List

Gaming Floor Server

Requisition #2292519
Job LocationCanada-British Columbia-Victoria
Job StreamFood, Beverage & Banquets
Site LocationView Royal Casino
Job TypePermanent, Full-Time
Number of Positions Open8
Posting Date01-Dec-2017
Expiry Date21-Dec-2017
Travel RequiredNot Required
Educational RequirementsN/A
Languages RequiredEnglish
Job Description

Elements Casino Victoria is the premier, one and only destination for entertainment. Good times are always on the table and exciting moments are around each corner. With a variety of entertainment, food, and beverage options everyone feels welcome at Elements Casino Victoria.

 

The team at Elements is all about creating extraordinary experiences: we greet guests by name, double down on customer service, and welcome everyone with a smile. We treat our team the same way too. We keep the stakes high by providing a comprehensive benefits package and the support you need to grow your career. If you want to join a company full of passionate, engaging, team players then this is the opportunity for you!

 

Be the life of the party and bring your exceptional service skills to the table at our restaurants, lounges and live entertainment space. Elements Casino Victoria is on the lookout for a Gaming Floor Server to join our Food & Beverage team. If you are personable, energetic, passionate about the Gaming, Food & Beverage and Entertainment Industry and love working in a fast paced dynamic environment, then this could be the perfect opportunity for you. As a Gaming Floor Server you will be responsible for taking orders from guests as well as serving food and beverages. If you’re ready for the next step in your career, then Get in the Game! It’s All You…

 

DUTIES & RESPONSIBILITIES:

  • Greets guests by name wherever possible
  • Explains how various menu items or beverages are prepared if applicable
  • Takes the guests’ orders and makes recommendations
  • Serves the guests and checks to ensure satisfaction
  • Prepares food and beverages if applicable
  • Resolves guests issues or asks management for assistance
  • Removes empty drink glasses and bottles
  • Performs opening or closing duties as required
  • Counts cash float at end of shift if applicable
  • Covers other servers’ sections when required
  • Exercises good judgment when serving alcoholic beverages according to SIR, Smart Serve or IGB
  • Liaises and communicates effectively with all appropriate operational departments
  • Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
  • Ensures compliance with licensing laws, health and safety and other statutory regulations
  • Performs other duties as assigned or directed.

QUALIFICATIONS:

  • High School Diploma
  • Post Secondary hospitality or hotel education an asset
  • SIR, Smart Serve or IGB Certificate
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • POS experience
  • Minimum 1 year serving experience
  • Ability to work well in a team environment, strong communication & organizational skills
  • Understanding of yourself as well as others when communicating with team members and guests
  • A passion for providing the Essential Elements of Excellence Guest Service to our internal and external guests
  • A willingness to learn, develop and achieve new skills
  • Ability to work in a fast paced, busy environment
  • Possess a high level of honesty and integrity
  • Excellent multi-tasking skills
  • Serving it Right, or the ability to successfully obtain a Serving It Right certification
  • Ability to successfully obtain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)