Job List

Floor Security Officer - Hard Rock Casino Vancouver

Requisition #2291916
Job LocationCanada-British Columbia-Coquitlam
Job StreamSecurity and Surveillance
Site LocationHard Rock Casino Vancouver
Job TypePermanent, Full-Time
Number of Positions Open1
Posting Date27-Nov-2017
Expiry Date27-Dec-2017
Travel RequiredNot Required
Educational RequirementsHigh School
Languages RequiredEnglish
Job Description

Hard Rock Casino Vancouver is currently on the lookout for a vibrant and passionate Floor Security Officer to join our Security team! If you have a passion for the Gaming Industry and love working in a fast paced dynamic environment, then a position at Hard Rock Casino Vancouver could be your next career move. As a member of our Security team you will be responsible for the safety and protection of team members, guests, the casino, and company assets. On a typical day you will ensure the integrity of the gaming floor and company property by patrolling and monitoring the entire casino site, interior and exterior, as well as controlling access of keys and restricted areas. Other duties and challenges may be presented to you so if you are eager to increase your knowledge of our Security operations then this is the job for you!

 

Duties and responsibilities include: 

  • Monitoring, documenting and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; prepares electronic statements via a non-gaming record keeping system
  • Enforcing restricted access by unauthorized persons
  • Observing cashier transactions, slot drops, chip/hopper fills and transfers; escorts cash and cash equivalent movements
  • Tagging and reporting found property; transferring items to Lost and Found
  • Conducting regular patrols of the facility interior and exterior as directed
  • Escorting guests and team members as directed
  • Performing identification checks as required
  • Referring disputes to the Supervisor, Security
  • Performing crowd control as directed
  • May perform electronic surveillance of non-gaming facilities, including exterior and adjacent properties at some locations
  • May enroll guests in the Self-Exclusion Program at some locations
  • Liaising and communicating effectively with all appropriate operational departments
  • Developing and cultivating strong working relationships with all stakeholders (guests, ownership and team members)
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations
  • Performing other duties as assigned or directed

Successful candidates will demonstrate the following qualifications: 

  • Legendary guest service skills with a “Make it Happen” attitude
  • Understanding of yourself as well as others when communicating with team members and guests
  • A passion for providing Rockin’ It Service to our internal guests in the quest of achieving service excellence
  • Live HRCV’s Values all day, every day: Respect, Original, Caring, Kickin’ Service, Integrity and No Excuses
  • Serving It Right, Smart Serve or IGB certification, or the ability to obtain a Serving it Right Certification
  • No Security experience required as training is provided
  • A minimum of two (2) years customer service experience
  • Occupational First Aid, level 2, an asset
  • A High School Diploma
  • Must be willing to recertify for Use of Force every 3 years
  • Can understand, speak and write English; fluency in other languages an asset
  • Exceptional interpersonal and communications skills
  • Excellent multi-tasking skills
  • The ability to successfully obtain a criminal record check through the Gaming Policy and Enforcement Branch (GPEB)

Since the party never stops at Hard Rock Casino Vancouver, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and graveyards.  The hours of work will be based on guest and business needs.

 

Thank you for reviewing this job opportunity at Hard Rock Casino Vancouver. If you’re ready to “Take the Stage” apply today to join our team!

 

Hard Rock Casino Vancouver
2080 United Boulevard
Coquitlam, BC
V3K 6W3