Job List

Slot Supervisor

Requisition #DWC-27-2017-2287096
Job LocationCanada-British Columbia-Dawson Creek
Job StreamSlot Operations
Site LocationChances Dawson Creek
Job TypePermanent, Full-Time
Number of Positions Open1
Posting Date11-Oct-2017
Expiry Date10-Nov-2017
Travel RequiredNot Required
Educational RequirementsHigh School
Languages RequiredEnglish
Job Description

Position Summary:

A great opportunity is B4 you! Chances Dawson Creek is currently looking for an Enthusiastic and Driven Slot Supervisor interested in furthering their career in our Slot Department.  If you love working in a fast paced dynamic environment and want to take the next step in developing your skills, then the Slot Department might just be the right career move. In this role, the Slot Supervisor will be responsible for interacting and dealing with customer and employee inquiries related to the operation of machine gaming in our casino. 

Duties and Responsibilities Include:

  • Acting as a front-line customer service liaison, answering questions, assisting with orientation of games and the facility - working to create a positive gaming experience for all our guests
  • Motivating, Developing and Supervising Slot Attendants on the floor
  • Participating in a professional, constructive and supportive environment for all Casino staff with an attention to open communication and a team concept
  • Providing prompt, courteous service to assure guests have an enjoyable gaming experience
  • Reporting issues to the Slot Shift Manager
  • Signing jackpots and cancelled credits
  • Clearing bill and ticket jams and checking game and voucher histories to maintain game integrity, answer questions and solve disputes
  • Actively seeking out and addressing customer needs and machine problems
  • Assisting with awareness of and excitement for on-going and up-coming Casino promotions
  • Working in compliance with internal controls, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary
  • Acquiring and maintaining a strong knowledge of all Slot operations policies and procedures
  • Preserving Casino and guest confidentiality while at work and away from work 

Successful candidates will have the following qualifications: 

  • 1 year Slot experience preferred
  • A positive “can do” attitude, and the flexibility to perform duties at the highest level in a constantly changing, exciting and evolving machine gaming business
  • Strong oral and written communication skills
  • Strong leadership skills
  • Manual dexterity, technical aptitude and trouble shooting ability is an asset
  • Basic knowledge of slot machine functions is an asset
  • Ability to handle multiple tasks at one time
  • Must be able to work well under pressure in a fast paced, busy environment
  • Serving It Right Certification or the ability to achieve a Serving It Right Certification
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests

Compensation

Chances offers $13.35-15.00 per hour (based on experience), an extended benefits plan which includes medical, dental, vision care and MSP coverage, to eligible employees, as well as provides growth opportunities to our rising stars.