Job List

Manager, Box Office (13 month contract) - Hard Rock Casino Vancouver

Requisition #2286503
Job LocationCanada-British Columbia-Coquitlam
Job StreamEntertainment/Theatre
Site LocationHard Rock Casino Vancouver
Job TypeCasual, Part-Time
Number of Positions Open1
Posting Date03-Oct-2017
Expiry Date02-Nov-2017
Travel RequiredNot Required
Educational RequirementsHigh School
Languages RequiredEnglish
Job Description

Are you an independent, self-driven, and confident team leader that has the ability to make smart decisions when working under pressure? Have you utilized Ticketmaster software when administering the ticketing process for star studded lineups?


If this sounds like your mantra, then being the Manager, Box Office for The Molson Canadian Theatre at Hard Rock Casino Vancouver and River Rock Show Theatre at River Rock Casino Resort may be your next big gig! Under the direction of the Director, Entertainment Division, this position is responsible for overseeing front of house theatre operations at HRCV & RRCR and assisting with the planning and directing of the box office operations. The Manager, Box Office, will ensure adherence to all policies and procedures, motivate by leading by example, and provide a learning environment while establishing a safe and welcoming work environment for all employees. 


Duties and Responsibilities Include:


  • Responsible for the day to day activities of the ticketing and ushering operations at Hard Rock Casino Vancouver and River Rock Casino Resort
  • Providing leadership, direction and mentoring to the ticketing and ushering operations at Hard Rock Casino Vancouver & River Rock Casino Resort; developing   performance objectives and delivering performance evaluations for direct reports
  • Oversees and assists HRCV Retail & RRCR Concierge department with Ticketmaster processes as required
  • Implementing front of house theatre operations strategic plans for Hard Rock Casino Vancouver & River Rock Casino Resort as directed
  • Liaising with cash control areas; assisting with revenue reconciliations
  • Tracking sales; reconciling ticket statements; verifying cash receipts; preparing settlement and event summary reports for Hard Rock Casino Vancouver & River Rock Casino Resort
  • Ordering ticket stock for upcoming events
  • Updating and maintaining current seating charts
  • Receiving, responding and tracking customer inquiries
  • Responding to, resolving or escalating issues as required
  • Liaising and communicating effectively with all  appropriate operational departments
  • Developing and cultivating strong working relationships with all stakeholders: guests, management, rental clients and employees
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations
  • Performing other duties as assigned or directed

Successful Candidates will demonstrate the Following Qualifications:

  • Legendary guest service skills with a “Make it Happen” attitude
  • Understanding of yourself and others when communicating with team members and guests
  • A passion for providing Rockin’ It Service to our external and internal guests in the quest of achieving service excellence
  • Live HRCV’s Values all day, every day: Respect, Original, Caring, Kickin’ Service, Integrity and No   Excuses
  • Post Secondary education in business administration or accounting, or a suitable combination of education and experience
  • Box office, accounting or finance experience is an asset
  • Experience with Ticketmaster software
  • Computer literacy in MS Office
  • Ability to travel to and between Hard Rock Casino  Vancouver and River Rock Casino Resort locations
  • Exceptional interpersonal and communication skills
  • A willingness to learn, develop and achieve new skills for personal and professional development
  • Ability to successfully obtain a Serving It Right certificate
  • The ability to successfully obtain and maintain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)

Thank you for reviewing this job opportunity at the Hard Rock Casino. To start creating your Great Experiences and Memories, apply to join us and let the fun begin. Are you in?

Boulevard Casino 2080 United Boulevard Coquitlam, BC V3K 6W3