Job List

Concierge

Requisition #2284655
Job LocationCanada-British Columbia-Richmond
Job StreamRooms Division (Front Office / Bell / Door / Reservations)
Site LocationRiver Rock Casino Resort
Job TypePermanent, Full-Time
Number of Positions Open2
Posting Date10-Oct-2017
Expiry Date10-Nov-2017
Travel RequiredNot Required
Educational RequirementsN/A
Languages RequiredEnglish
Job Description

River Rock Casino Resort is the 2012 to 2016 Winner of the World Luxury Casino Hotel in North America, Trip Advisor’s 2014 winner of the Certificate of Excellence, and Western Canada’s only Four Diamond Casino Resort.

 

Take the Canada Line Skytrain to Bridgeport and you’re immediately transported to the exceptional River Rock Casino Resort featuring the luxurious Hotel at River Rock.  River Rock is home to the best concerts and events in the state of the art River Rock Show Theatre. There’s 24/7 action in Western Canada’s largest Casino Resort, featuring 1110 slot machines, 16 poker tables and 90 table games! Every palate is sure to be pleased at River Rock, where we offer everything from our incredible Buffet, to the sumptuous offerings in Curve Lounge, to Richmond’s most acclaimed West Coast fine dining experience in Tramonto. River Rock has something for everyone!  

 

Whether you work as a Chef on our Culinary brigade, as a Blackjack Dealer, a Server in our International Food Court, or as a Room Attendant in our Hotel, you will have the countless opportunities to provide our guests with the Great Experiences and Memories that have made us famous!

 

The Official Casino of the Vancouver Canucks, River Rock is your place to shine! Your teammates are just like you – positive, up for a challenge, and always willing to go above and beyond for our guests.  If you Expect Great Things, just like we do, we encourage you to apply to join our dynamic team of service professionals today! Starting your career at River Rock is never a gamble – our employees are the best in the business! 

 

Join our Rock Solid team of gaming and hospitality professionals now, at www.riverrock.com!

 

River Rock Casino Resort is currently recruiting for the position of Resort Concierge. Under the supervision of the Chef Concierge, this position is responsible for ensuring our guests receive Four Diamond Service Excellence in all aspects of engagement as a Professional Hotelier and Service Ambassador for our Resort.

 

Other responsibilities include:

  • Facilitating guests’ requests quickly and efficiently with a Four Diamond Service Acumen.
  • Handling guests’ issues with empathy and professionalism that is in line with our River Rock Experience initiative.
  • Strong Knowledge of our Regions Restaurants and multicultural dining options.
  • Exceptional Knowledge of our Resort, its Culinary offerings, Promotions and Packages.
  • Arranging any and all transportation methods whether land, sea or air.
  • Strong Knowledge of Vancouver and the surrounding Region, Giving Directions via all modes of transportation, offers guidance and insight on Tourism related events.
  • Strong Knowledge of Courier Procedures, booking of parcels, tracking and customs policies and procedures.
  • Liaising and communicating effectively with all appropriate operational departments.
  • Developing and cultivating strong working relationships with all stakeholders (guests, ownership and employees).
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations.
  • Performing other duties as assigned or directed.

Successful candidates will demonstrate the following qualifications:

  • Exceptional interpersonal and communications skills.
  • Customer service experience.
  • Ability to handle multiple tasks and projects at one time; must be a problem solver.
  • Strong understanding of the Lower Mainland, sights, sounds and attractions.
  • Knowledge of city and province’s transportation system.
  • Ability to stand for long periods of time.
  • Fluency in Mandarin and Cantonese an asset
  • Computer literacy in MS Office; Opera an asset.
  • Concierge experience an asset.
  • Ability to lift up to 50 lbs.
  • Affiliation with Les Clefs d’Or an asset.
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication.
  • A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests.
  • A willingness to learn, develop and achieve new skills for personal and professional development.
  • Live GCC’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship.
  • A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence.

Candidates must be ready and willing to work a flexible schedule, including early mornings, late nights, weekends and holidays.  The hours of work will be based on operational and business needs. 

 

Thank you for reviewing this job opportunity at River Rock Casino Resort. To start creating your Great Experiences and Memories, apply now. Come for the opportunity, stay for the experience!      

 

River Rock Casino Resort      
8811 River Road      
Richmond, BC V6X 3P8