Job List

Guest Services Representative - Hard Rock Casino Vancouver

Requisition #2280609
Job LocationCanada-British Columbia-Coquitlam
Job StreamGuest Services
Site LocationHard Rock Casino Vancouver
Job TypePermanent, Part-Time
Number of Positions Open1
Posting Date28-Jul-2017
Expiry Date24-Jan-2018
Travel RequiredNot Required
Educational RequirementsHigh School
Languages RequiredEnglish
Job Description

Guest Services Representatives at Hard Rock Casino Vancouver are outgoing, personable, and energetic. Simply put, they are rock stars! They all are driven by our Vision: To be THE headliner in gaming, hospitality and entertainment by enhancing the Hard Rock Casino Vancouver guest experience! Our Guest Services Representatives are in-the-know with all of the latest casino promotions, services, and offerings. They have the ability to adapt and connect with our team members and guests while ensuring they adhere to all policies and procedures. Under the direct supervision of the Manager, Slots & Guest Services, our Guest Services Representatives are responsible for providing an outstanding and Rockin’ It guest experience, as they have the first and last opportunity to build a legendary moment for our guests. If you are passionate about developing relationships and are willing to “Make it Happen” with every guest interaction than this is the job for you!


We are also having career fairs on Wednesday August 2nd from 1pm to 4pm AND Thursday August 3rd from 5pm to 8pm at Asylum at the Hard Rock Casino Vancouver on 2080 United Boulevard (Please enter through the main entrance of the Hard Rock Casino Vancouver and check in with a member of the HR Team). Please attend if you're interested in interviewing on the, please bring an up to date resume.


 Duties and Responsibilities Include: 

  • Answering internal and external telephone calls; informing or re-directing calls accordingly
  • Greeting all guests; offering information on the facility, coat check, events and promotions and ensuring all needs are met
  • Building and maintaining relationships with guests, through use of recognition and personal attention
  • Ability to make clear concise announcements over a PA system
  • Issuance and balancing of cash value promotional IVS programs
  • Conducting guests to other areas as requested; conducting facility tours and bus tours
  • Carrying out the daily operational requirements of the Racebook
  • Promoting and signing up guests for the BC Encore player rewards program
  • Responding to, resolving or escalating issues as required
  • Communicating effectively with all appropriate operational departments
  • Complying with licensing laws, health and safety and other statutory regulations
  • Performing other duties as assigned or directed

Successful candidates will demonstrate the following qualifications:  

  • Legendary guest service skills with a “Make it Happen” attitude
  • Understanding of yourself as well as others when communicating with team members and guests
  • A passion for providing Rockin’ It Service to our internal guests in the quest of achieving service excellence
  • Live HRCV’s Values all day, every day: Respect, Original, Caring, Kickin’ Service, Integrity and No  Excuses
  • Must have previous guest service experience
  • High school diploma
  • Post-Secondary education in hospitality and or hotel or suitable combination of education and experience an asset
  • The ability to stand for long periods of time
  • Exceptional interpersonal and communication skills
  • Excellent multi-tasking skills
  • Ability to successfully obtain a Serving It Right certificate
  • The ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)
  • Working knowledge of MS Office 

Your Benefits Could Include: 

  • Medical Services Plan of BC
  • Extended Health Care
  • Dental Care
  • Great Canadian Pension Plan
  • Employee Share Purchase Program
  • Employee Discounts
  • Employee & Family Assistance Program  

Since the party never stops at Hard Rock Casino Vancouver, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and graveyards.  The hours of work will be based on guest and business needs.


Thank you for reviewing this job opportunity at Hard Rock Casino Vancouver. If you’re ready to “Take the Stage” apply today to join our team!

Hard Rock Casino Vancouver
2080 United Boulevard
Coquitlam, BC
V3K 6W3