Reporting to a Manager, Municipal Licensing and Standards, the Supervisor will supervise multi-disciplined enforcement programs and ensure effective delivery of municipal by-law enforcement by a team of Municipal Standard Officers in the areas of property standards, zoning by-laws, noise by-laws, licensing by-laws, waste collection by-laws, Parks by-laws and other related codes, regulations and legislation.
- Supervises, coaches, and trains assigned staff ensuring effective teamwork, high standards of work quality and organizational performance. Encourages continuous learning and innovation in others
- Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work to ensure compliance with health and safety policies and all performance measures are met. Utilizes management reports to measure results
- Supports enforcement programs including targeted enforcement approaches and ensures a strong collaborative approach is utilized for most effective results
- Demonstrates and encourages a strong customer service focus and ensures the management team and all clients are updated on actions and outcomes
- Authorizes and coordinates vacation and overtime requests.
- Evaluates staff performance, hears grievances and recommends disciplinary action when necessary
- Mentoring and monitoring of MSO field performance, including customer service interactions, dealing with escalated and/or complicated complaints, and oversight of remedial action work undertaken by front line staff
- Supports the development and execution of a quality assurance program, ensuring the consistency and appropriateness of staff's work records
- Reviews investigation files, memo-books, application files and license issuance processes to ensure completeness
- Assists staff in the preparation of evidence for presentation before the Courts, the Property Standards Committee and the Toronto Licensing Tribunal
- Prepares correspondence and assists in preparation of reports to City Council, Standing Committees, Community Councils and Tribunals on specific issues related to Municipal Licensing & Standards
- Reviews applications and issues business licenses or permits for road allowance activities including vending, marketing and cafes/patios and for structures such as canopies, awnings and enclosures etc.
- Represents the Division in dispute resolution relating to by-law enforcement, and liaises with citizens, rate payer’s associations, tenant associations, contractors, lawyers and engineers with respect to municipal law enforcement and licensing programs
- Provides supervision to officers working shifts and reports to the work site in emergency situations and during special events
- Authorizes the seizure of goods, signs, vendor equipment and vehicles as a tool for enforcing by-laws and codes relating to illegal operation on City Property or the road allowance
- Ensures the maintenance and safe storage of seized goods and vehicles, their proper return or disposal in accordance with City policies
- Collects fees, invoicing, polling residents, public notification, and the preparation of drawings in connection with the road allowance responsibilities around vending, marketing and boulevard leasing activities
- Oversees all aspects of licensing issuance programs including the handling of cash receipts, scheduling of trades examinations and applicant interviews
- Represents the District Manager in his/her absence at Community Council, Committee meetings and public meetings
- Post-secondary education in a field, trade or professional discipline associated with the core programs combined with relevant supervisory training and experience, or the equivalent combination of education and experience.
- Experience with supervising enforcement activities including the preparation and execution of judicial authorizations (i.e. search warrants).
- Experience in the supervision or leadership, coaching and coordinating of front-line staff working in complex and politically sensitive environment.
- Experience representing a government organization at Committees and/or Tribunals (i.e. municipal, provincial, federal, AGCO, etc…).
- Experience maintaining effective working relationships with community groups, stakeholders, elected officials, senior managers, and other stake holders.
- Ability to communicate, both orally and in writing, throughout all levels of the organization.
- Strong analytical and problem solving skills, with the ability to develop effective solutions by making recommendations based on thorough research, equity consideration and broad content knowledge.
- Ability to exercise independent judgment and discretion in dealing with confidential or sensitive matters.
- Ability to coordinate the work of assigned teams to ensure effective customer service while handling day-to-day labour relations matters.
- Sound knowledge of municipal operations, council proceedings, and divisional issues.
- Ability to utilize a variety of computer software such as: Microsoft Word, Excel, IBMS or business or case management programs and other relevant programs used to support the division's core requirements.
- Familiarity with Ontario statutes, including knowledge of the Occupational Health and Safety Act and regulations, collective agreements and related labour legislation.
- Ability to work on a shift schedule if required.
- Possess a valid class "G" Ontario Driver's License and have the use of a properly insured vehicle.
Communication: Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.
Accommodation: The City of Toronto is committed to fostering a positive and progressive workforce reflecting the citizens we serve. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy. You can request for accommodation related to the protected grounds at any stage of the City's hiring process, i.e., application, assessment and placement.
If you are an individual with a disability and you need accommodation in applying for this position, please email us at firstname.lastname@example.org, quoting the job ID # and the job classification title.
If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.