- Carries out the legislated and legal requirements of a Provincial Offences Officer and/or Municipal Law Enforcement Officer, including the interpretation and application of a broad range of City of Toronto Municipal Code chapters, City bylaws and provincial statues, in a manner that ensures the integrity of law enforcement activities to be independent, neutral and impartial
- Conducts proactive and reactive inspections and investigations of industrial, commercial, institutional and residential properties and vehicles, in the case of mobile businesses, in accordance with organizational standards and legislative requirements to ensure compliance with the City of Toronto Municipal Code, such as fences; property maintenance; graffiti; noise; waste collection, litter and dumping; adequate heat; abandoned appliances; and vital services.
- Conducts inspections and investigations of licensed businesses and permit holders in accordance with organizational standards and legislative requirements to determine compliance, including those related to sign, café and marketing permits.
- Conducts inspections and investigations into complaints related to zoning matters, pursuant to the Planning Act, including review of all related documentation.
- Initiates and conducts joint inspections and/or investigations with City Divisions, law enforcement agencies, other municipalities, and provincial and/or federal governmental organizations
- Maintain City records in the appropriate data management systems, and the required confidentiality related to the investigation process
- Issues Notices of Violation, Orders, Part I and Part III processes of the Provincial Offences Act for non-compliance of the Toronto Municipal Code, City of Toronto Act, Planning Act, Building Code Act and other City bylaws.
- Employs appropriate investigative techniques to gather and analyze evidence and develop and implement investigative plans, including: conducting interviews of complainants, offenders, witnesses and others having relevant information, conducting surveillance, and seize, collect, document and properly store all evidence, including photographic and video evidence
- Monitors remedial work of contractors to ensure compliance with contractual terms; provides contractor with written confirmation of work performed, including seizure of vehicles, equipment, signs, merchandise and goods, waste and other things that are in contravention of the bylaws; coordinate the recording, storage and release of such seizures in accordance with bylaw requirements and procedures.
- Prepares correspondence and reports for management, Committees, Licensing Tribunal and briefs for prosecution.
- Attends court and other quasi-judicial bodies to provide evidence such as: Committees of Council, Property Standards Committee, Licensing Tribunal and the provincial Residential Tenancy Tribunal.
- Communicates orally and in writing with various stakeholders to meet the needs of diverse audiences.
- Applies a customer service approach in interactions with others and, when problem solving and addressing bylaw infractions, utilizes alternate dispute resolution and/or mediation.
- Represents the Municipal Licensing and Standards Division at various meetings with the public, elected officials, other Divisions and external organizations.
- Interacts with the public, other law enforcement agencies, property owners, tenants, solicitors, City and other government officials/agencies.
Your application must describe your qualifications as they relate to:
- Post-secondary education in a related discipline such as security/law enforcement and/or criminology, or an equivalent combination of education and relevant work experience
- Experience in municipal or other regulatory enforcement environment, interpreting and applying by-laws/regulations to ensure compliance.
- Experience conducting inspections and investigations including field interviews, enforcement actions, case management, court preparation and testimony.
- Experience handling and facilitating disputes with members of the public and utilizing mediation or de-escalation tactics to successfully resolve interpersonal conflicts.
- Experience performing research, analysis, recording information and preparing reports to address issues and informed decisions.
- Must possess and be able to maintain a valid Province of Ontario Class “G” Driver’s License and must qualify for the City’s equipment operating permits and requirement.
You must also have:
- Excellent and effective, verbal and written communication skills, and the ability to be tactful, patient and courteous, when dealing with the public, elected officials and staff in other service areas.
- Ability to utilize a variety of software applications such as Microsoft Office and case management systems.
- Ability to write in a clear, concise and legible manner.
- Ability to work independently and be proactive while functioning within a robust team environment.
- Excellent analytical, problem solving and decision making skills with the ability to apply these skills when assessing difficult and challenging situations.
- Ability to organize field work, exercise initiative, discretion and independent judgment.
- Thorough knowledge and understanding of the by-laws and legislative requirements relating to the division’s core functions.
- Ability to work rotating shifts (day, afternoon, night, weekend and holidays) independently, in an outdoor environment which can include extreme weather conditions.
- Ability to lift objects (weighing up to 20 kgs into box of pick-up truck).
- Ability to present evidence in court or other discovery proceedings.
- Must have access to a personal vehicle that is properly maintained and insured.
- Ability to read and interpret related documents, e.g. Engineering plans, architectural and landscape drawings and legal documents would be an asset.
- Knowledge or understanding of the maintenance and operation of building components such as building envelop, mechanical, plumbing and electrical systems would be an asset.
- Selected internal candidates may be required to provide a current Police Criminal Reference Check as a condition of employment for this position.
- For external candidates being considered further, you will be required to provide a current Criminal Police Reference Check as a condition of employment for this position.
Communication: Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.
Accommodation: The City of Toronto is committed to fostering a positive and progressive workforce reflecting the citizens we serve. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy. You can request for accommodation related to the protected grounds at any stage of the City's hiring process, i.e., application, assessment and placement.
If you are an individual with a disability and you need accommodation in applying for this position, please email us at firstname.lastname@example.org, quoting the job ID # and the job classification title.
If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.