Job List

Emergency Medical Call Taker (EMCT)

 

BC Emergency Health Services

Kamloops, BC

 

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA effective October 26, 2021.

 

Upcoming Career Opportunities for Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:

  • Kamloops Dispatch Operations Centre, 1255C Dalhousie Drive, Kamloops, BC V2C 5Z5

 

You are a calm and decisive individual with a keen interest in health care. You’re a good “phone person” who can listen for what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited! Bring your call-centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

 

What you’ll do

 

The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 911 calls that are directed to ambulance services. Working in a call-centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT is the liaison between the caller, dispatch team, paramedic crews, and hospitals. Every day will be different, but during any given shift, the following tasks can be expected:

  • Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
  • Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly
  • Take a leadership role while actively building relationships with team members and callers
  • Actively seek win-win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

To learn more about the EMCT role, please visit: http://www.bcehs.ca/careers/career-paths/emergency-medical-call-taker

 

What you bring

 

Initial Qualifications:

  • Completion of Grade 12 or equivalent
  • Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training - if you have yet to acquire your certificate(s) you may be eligible for course reimbursement upon successful hire. Please inquire with your application on eligible courses
  • 2+ years’ experience in customer service
  • Experience in a call centre is an asset
  • Fluent spoken and written English

Additional Skills & Knowledge

  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reportsCommitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

Shortlisted candidates will be invited to an information session and successfully complete the following assessments:

  • CritiCall Online Simulation
  • Listening and Data Entry Test
  • CritiCall Personality Screening Test

Please note, typing speed is an important skill for working in the Call Centre. Unsure if you can type at least 30 words per minute? You can measure and practice your typing skills here: (https://www.typingtest.com/)

Successful candidates who receive an offer of employment must obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check before their first day of work.

 

    

Please email your Basic First Aid and CPR-C Certificate (or higher i.e. OFA2, EMR, PCP) to: PCCPRecruitment@bcehs.ca (Please add this address to your address book to ensure any communication is not filtered to your spam/junk folders)

 

 

Next Steps in the Recruitment Process: 

 

  1. Shortlisted candidates will receive an email invitation to participate in a virtual testing session.  To be considered for this position, your attendance is required. The testing session will be approximately 1.5-2.5 hours. 
  2. Successful candidates will then be asked to complete a pre-screening personality assessment – this is not an elimination test, but a tool used to determine best fit from our candidate pool.
  3. Applicants who are shortlisted from these tests will be contacted to come into the centre to complete an observation shift, where you will listen to live calls while paired with an experienced call-taker. 
  4. As a final step, you will be invited to a behavioural based interview

 

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Generous vacation entitlement
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

 

Job Type: Irregular, full-time
Wage: $31.65 hourly

Location: Kamloops Dispatch Operations Centre, 1255C Dalhousie Drive, Kamloops, BC V2C 5Z5

Hours of Work: Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year

 

We invite you to apply at: http://www.bcehs.ca/careers where you can register for the first time or enter your Username and Password to re-access your profile on our system, and submit your resume and cover letter.

 

What we do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA).

 

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

 

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

 

Privacy Policy

Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that we collect from you or about you when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.

Your contact information, education and experience, desired job location and pay information, eligibility and availability, core skills, job functions, getting to know you responses, resumes, cover letters, references, pre-screening questionnaire responses and job application history is recorded in PHSA’s third-party applicant tracking system (“Brainhunter”)in Canada indefinitely and will be shared with our staff on a “need to know” basis. If you require access to your data, PHSA can provide a printout of your data and job application history. We do not sell or rent the information you provide to us to third parties. However, we do contract with a service provider to assist us in maintaining and managing our databases and to communicate with job applicants. We do not authorize this third party to make any other use of your information.

The service provider (“Brainhunter”) allows the option for you to delete your account after signing into the system. Before deletion you are advised with a warning. Your record is permanently purged / deleted from the respective site and the record will not be available in any searches. The job will have only the respective application information that you made previously.

To view the third party vendor privacy policy please refer https://www.brainhunter.com/EN/Privacypolicy.html.

Under certain circumstances, some personal information may be disclosed pursuant to the Freedom of Information and Protection of Privacy Act of B.C. For example, where we believe in good faith that the law requires disclosure of such information in response to legal process and law enforcement rights. Security measures have been integrated into the design, implementation and day-to-day operating practices as part of PHSA's continuing commitment to the protection of personal information it holds. View our PHSA Privacy Policy.

If you have any questions about the management of your personal information during the recruitment process, please contact the Manager, Talent Acquisition at 604-875-7251, toll free 1-866-744-7363 or #260 – 1770 West 7th Avenue, Vancouver BC, V6J 4Y6. You may also contact External Recruitment at careers@phsa.ca.