Posting: EB 19:270 (e)
Posted: August 2, 2019
Closes: October 6, 2019
Assessment Day: TBD
EMCT Training: TBD
Upcoming Career Opportunities for Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:
- Vancouver Dispatch Operations Centre
Are you a career oriented individual who thrives in a fast paced, challenging work environment, do you want to be an integral part of helping our community? If this interests you, then this may be the career for you!
As an Emergency Medical Call Taker in a Communications Centre, you are the first point of contact to the public who are calling 911 for an Ambulance due to an emergency medical situation. As an Emergency Medical Call Taker, you are that calming and reassuring voice on the other end of the phone. You are responsible for providing vital information to the caller, Dispatch team, Paramedic crews, and hospitals to ensure help is on the way to the emergency event.
An ideal Emergency Medical Call Taker will have the ability to:
- Demonstrate exceptional customer service skills
- Remain calm and focused in stressful, high pressure situations
- Demonstrate proficiency in computer skills (fast typing with high accuracy rate)
- Approach problems and decisions methodically and be able to follow scripted messaging
- Adapt quickly in a dynamic environment
- Prioritize multiple competing tasks
- Readily assume a leadership role
- Effectively communicate and actively build relationships with other team members and the caller
- Actively seek win-win solutions
- Maintain professionalism in cases of healthy conflict and in supporting/managing differences of opinion
- Understand the vast geography of British Columbia
- Work rotational shifts including weekdays, weekends, statutory holidays; as the operation runs 24/7, 365 days a year
- High school Diploma or equivalent
- Minimum 19 years of age
- 2 Years customer service experience
- Basic First Aid (or higher)
- CPR Level C certificate
- 40 wpm typing/keyboarding
- Fluent in English, spoken and written
Please email your Basic First Aid certificate (or higher – ie OFA2, EMR, PCP) and CPR-C certificate to: BCEHSRecruitment@phsa.ca. The subject line of the email should read: EB 19:270(e) FT Irreg EMCT Trainee Vancouver Dispatch.
Next Steps in the Recruitment Process:
Individuals submitting an online application including the above required documents will be invited to attend an Assessment Day as the first step in the recruitment process. To be considered for this position, your attendance is required. This session will be approximately 3.5 hours and will include an information session about the position, organization, along with various tests. The applicant will be tested on:
o Typing test
o Medical terminology test
o CritiCall test (computer simulation testing)
o General Knowledge/Geography Exam
o Critical Listening quiz
- After the posting closes, applicants meeting the minimum requirements will be invited to participate in the Assessment Day. Along with the invitation will be additional information regarding the testing components. To be considered for this position, your attendance is required. The sessions will be held at our Vancouver Dispatch Operations Centre.
Applicants who are successful in the Assessment Day will be contacted to attend an interview at our Vancouver Dispatch Operations Centre.
Successful applicants will begin training. Training date TBD.
Please note: successful candidates who do receive an offer will need to obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check.
We invite you to apply by clicking the "Apply Online Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system.
The PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, person with disabilities and members of visible minorities. Canadians and permanent residents of Canada will be given priority. English is the official language used at PHSA.