Specialist, Scheduling and Timekeeping Solutions

 

Workforce Management Solutions

Vancouver, BC

 

Reporting to the Manager, Scheduling and Timekeeping Solutions (STS) within the Provincial Health Services Authority (PHSA), the Specialist, STS provides expert advice in relation to the delivery of optimal solutions for efficient access to information related to the staff scheduling and timekeeping functions across PHSA. The Specialist, STS also contributes to the development, implementation and evaluation of activities to ensure that the Scheduling and Timekeeping Solutions tools, processes and systems are working efficiently in order to improve scheduling and timekeeping transactional and reporting activities with human resources.

 

Scope and Complexity

 

The Specialist, STS works across all of PHSA providing support and functional troubleshooting in the area of scheduling and timekeeping systems utilization, maintenance, and information reporting. The Specialist contributes to the development, implementation and evaluation of training and business process improvement strategies and contributes to the improvement of transactional and reporting activities.

 

Communications

 

Key internal contacts include verbal and written communication with STS user group, human resources staff, finance staff and information management/information technology staff. Contact primarily involves consulting with others in area of expertise.

External contacts include communication with representatives from other organizations including other health care organizations and vendors. Contact primarily involves influencing and persuading others to reach the desired outcome.

What you’ll do

• Responds to user queries and inquiries, logs, triages, tracks and escalates issues to permit timely resolution. Assists timekeepers with error correction remotely or through step-by-step instructions. Assists users with the creation and modification of rotations and schedules.
• Provides training to new or existing Scheduling and Timekeeping users through methods such as developing training materials and tools, and workshops, documenting processes and procedures, and delivering individual or group sessions. Develops, directs and provides orientation to both existing and new staff on new processes and systems.
• Assists Manager with the planning, development, implementation and evaluation of Scheduling and Timekeeping strategies designed to address the organization’s overall systems and efficiency objectives.
• Assesses client data needs and requirements and develops solutions to enable clients to achieve required business objectives. Reviews and makes recommends regarding existing or new reports, metrics and scheduling and timekeeping requirements. Develops and revises reports, metrics and requirements as required. Generates reports and metrics as required.
• Configures user rights application including adding and inactivating users, changing users, and adding, changing and inactivating rules and security profiles.
• Liaises with IMIT and Finance as well as other key contacts across PHSA, ensuring that Scheduling and Timekeeping practices are aligned across all agencies.
• Assists Manager with drafting communiqués to PHSA staff advising them of Corporate Scheduling and Timekeeping initiatives and developing consistent messaging across the PHSA. Assists with the maintenance and development of Scheduling and Timekeeping area of HR website and other electronic systems.
• Participates in working committees and task groups, attending meetings, influencing change and assessing trends and changes to scheduling and timekeeping practices, communicating relevant information to Manager, STS and identifying internal processes and interpretations which require change.
• Participates in implementation of new software and version upgrades. Provide functional analysis, produce test scripts, and user acceptance testing. Assess system upgrades and the impact on training tools, and update manuals and training tools are needed.
• Provides advice and expertise in relation to the application and interpretation of union contracts and n on-contract terms and conditions relating to scheduling and timekeeping rules, policies and procedures.
• Conducts system audits, analyzes results and takes corrective action. Documents and reviews any system irregularities liaising with IMIT and Finance to resolve data anomalies or system questions.
• Contributes to business process improvement activities through methods such as: analyzing Scheduling and Timekeeping processes, recommending improvements using technological functionality and process redesign, and participating as a member of a team in the implementation of improvements.
• Assists with the maintenance and development of Scheduling and Timekeeping area of HR website and other electronic systems.
• Remains current on Scheduling and Timekeeping trends, issues and best practices through literature review, contact with peers at other organizations and attendance at seminars, workshops and educations programs.
• Performs other duties as required.

 

What you bring

Qualifications

• A level of education, training and experience equivalent to a Bachelor’s Degree in Human Resources Administration plus five (5) years of recent related experience working in a human resource environment including experience with human resource and payroll processes, including collective agreement and legislative requirements, customizing systems including developing new fields, tables and panels, in analyzing human resource processes and leading implementation, training for all ability levels on system functionally.
• Ability to be customer service focused. Knowledge of database management principles. Advanced knowledge of relevant database, spreadsheet and human resources information systems. Ability to develop complex and customized queries and reports. Strong analytical, problem solving and system analysis skills. Excellent interpersonal and communication skills. Team player. Excellent time management skills. Ability to handle multiple concurrent tasks. Physical ability to perform the duties of the job.

 

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

 

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

 

Job Type: Temporary, Full-Time - Until return of incumbent

Salary Range: $74,618 - $107,264 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1867 W Broadway, Vancouver, BC V6J 1Y5
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 164390E

 

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

 

What we do

 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

 

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

 

ATTN: PHSA Employees:

 

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

 

Please note the internal job posting will no longer be accessible after the expiry date of May 2, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

 

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.