Manager, Employee Records and Benefits

 

BC Clinical & Support Services

Burnaby, BC

 

Reporting to the Director, Employee Records & Benefits (ERB), the Manager, Employee Records & Benefits (“Manager”) is accountable for leading and delivering BCCSS ERB services efficiently, on-time and within budget to PHC, PHSA, and VCH.

The Manager provides leadership and direction on policy, procedures, process development and implementation; leads the coordination of records management and benefits administration for ERB’s clients; and ensures the accuracy of employee records. The Manager identifies and leads system improvement opportunities related to their functional areas; hires, manages, and terminates (when required) ERB staff including building team competence and problem solving capacity; identifies system support requirements; and develops and monitors performance management indicators and standards to ensure the delivery of appropriate, effective, efficient, and timely customer service.

What you’ll do

• Manages staff within functional areas which include hiring/firing, training/development, managing work
  assignments/work load, coaching/mentoring, and overall performance management which involves goal
  setting, ongoing monitoring and formal performance reviews.
• Continually evaluates operational processes through a review of current methods and procedures and
  makes recommendations for improvements as required. Leads process improvement work within functional
  areas.
• Evaluates the department’s ability to measure and improve cost effectiveness by promoting efficient and
  effective utilization of allocated resources; fosters conditions for team effectiveness; promotes, assesses
  and improves staff productivity; develops and monitors efficiency standards, indicators, benchmarks and
  workload measurement standards.
• Develops short and long term objectives to guide the activities of ERB functional streams and ensures the
  objectives are in alignment with Financial and Employee Services and BCCSS goals.
• Ensures compliance with company policies, collective agreements, government requirements and
  legislation.
• Manages the administration of benefit enrollments, changes and terminations, and bi-weekly processing
  and audits; ensures all timelines are met for ERB and Payroll cut-off.
• Formulates, interprets, and accurately applies benefit carrier and collective agreement rules.

 

What you bring

Qualifications

• A level of education, training and experience equivalent to a Degree in Human Resource Management,
  Business Administration, or a related discipline plus five to seven (5 - 7) years of recent related
  experience in a large complex organization with at least four (4) years in a managerial position.
• Comprehensive knowledge of applicable HR and benefit principles including legislation, and relevant
  collective agreements.
• Knowledge of the healthcare field and its business needs are a definite asset as is outsourcing/shared
  services experience.
• Demonstrated ability to be successful in a complex, multi-client environment and to drive change in a
  change resistant environment.
• Demonstrated ability to coach, develop, influence and motivate others. Ability to provide strong
  operational leadership.
• Able to make timely decisions and take action within area of accountability.
• Demonstrated ability to lead through vision and inspiration.
• Strong ability to achieve results through innovation, continuous improvement and creative use of
  resources.
• Demonstrated ability to manage multiple priorities, audits and reporting requirements.
• Excellent communication skills including the ability to manage conflict, influence cross boundaries and
  flex style and message depending on audience.

 

Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

 

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

 

Job Type: Regular, Full-time

Salary Range: $102,938 - $147,974 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 148391E

 

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

 

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

 

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

 

ATTN: PHSA Employees:

 

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

 

Please note the internal job posting will no longer be accessible after the expiry date of July 11, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

 

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.