Technology Coordinator, Inter-Campus Operations

 

Children's & Women's Health Center

Vancouver, BC

 

In accordance with the Mission, Vision, Values and strategic direction of Provincial Health Services Authority (PHSA), safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager, Technology and Operations the Technology Coordinator supports the operational delivery of the food service information system, which includes supporting the planning, analysis, implementation, monitoring and evaluation of the system. The Technology Coordinator supports the maintenance of appropriate databases and associated services at all sites across Inter Campus Operations (ICO). The Technology Coordinator assists with changes required to the system to meet the day to day business requirements and future business needs. Provides internal PHSA staff training on the food service information system and assigns and maintains user groups, system documentation and education/training materials. Works in collaboration with PHSA Provincial Digital Health & Information Services’ (PDHIS) department, Nutrition Services’ department and other internal and external partners, as required.

What you’ll do

• Assists with the development, implementation, maintenance and integration of the food service information system for ICO.
• Supports the Manager, Menu and Food Information Systems to provide leadership, support and expertise to ICO’s users.
• Assists in the analysis and maintenance of database supporting system solutions by establishing quality checks and verification points for database accuracy and supervising data-entry personnel during the database building phase.
• Assists in training for all PHSA staff on the system modules and the management reports and tools to ensure optimal user interaction with the system, and develops appropriate end user training documentation.
• Maintains familiarity with industry developments and advancements and recommends course of action for their application within PHSA.
• Communicates and documents all system failures, unusual delays, financial impacts, and impacts to patient care.
• Works in collaboration with the ICO team, PHSA’s IMITS and vendors to provide system and database functionality support to end users, coordinates system troubleshooting and database management, Food Services equipment incident management, system upgrades, performing tests as required, system upgrades and enhancements prior to implementation.
• Assists with implementation and maintenance of system backups and emergency recovery procedures for the department.
• Participates in the creation and maintenance of departmental standard operating procedures relating to the management tools and system use.
• Assists in the evaluation of new products and services for potential application within ICO.
• Performs other related duties as assigned.

 

What you bring

Qualifications

• A level of education, training and experience equivalent to certification in a recognized Food Services Management program and two (2) years' experience with food and nutrition information systems, preferably in a healthcare environment is required.
• Excellent organizational and time management skills. Excellent communication skills, both verbal and written. Ability to successfully communicate solutions to technical issues. Demonstrated ability to establish effective working relationships with technical, operational and vendor staff. User-level technical problem-solving skills. Strong customer service orientation. Ability to work with end-users of varying skill levels at all levels of the organization. Ability to utilize resources effectively. Positive, solution-oriented attitude in the workplace. Demonstrated knowledge of desktop and laptop computer hardware, basic Local Area Networks (Novell, Windows), Microsoft Word, Microsoft Excel and BI and Tableau Analytical Software.

 

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

 

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

 

Job Type: Regular, Full-time

Salary Range: $65,884 - $94,708 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak Street, Vancouver
Closing date: Applications accepted until position is filled
Hours of Work: 800-1600 (Monday to Friday)
Requisition # 148185E

 

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

 

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

 

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

 

ATTN: PHSA Employees:

 

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

 

Please note the internal job posting will no longer be accessible after the expiry date of July 6, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

 

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.