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Manager, Communications & Stakeholder Engagement

PHSA is seeking a creative, compassionate and all-round outstanding communicator to serve as our Manager, Communications and Stakeholder Engagement at BC Children’s Hospital and BC Women’s Hospital (C&W). This role supports one of PHSA’s highest profile clinical programs and brings with it the chance to dive deep into communications work that truly matters. We are recruiting to fill an educational leave and will be offering a one-year term, with the possibility of extension to May 2023.The successful candidate will be a big picture thinker with an eagle eye for detail, possess the ability to create and execute on thoughtful communication strategies, and display jaw-dropping agility when it comes to setting (and re-setting!) priorities in consultation with your clients and colleagues. If this sounds like the role to engage your heart and your mind, keep reading…

Role Summary 

In accordance with the Mission, Vision and Values of the Provincial Health Services Authority (PHSA), the Manager of Communications & Stakeholder Engagement is a respectful, compassionate and culturally-sensitive communicator who serves with purpose while upholding his/her shared responsibility for ensuring the highest standards of patient and employee safety and contributing to continuous quality improvement in all aspects of the position. 

Working closely with and reporting to the Director, Communications & Stakeholder Engagement, the Manager of Communications & Stakeholder Engagement is a seasoned generalist who is knowledgeable and experienced in the counsel and execution of our Department’s five core services: Internal Communication & Engagement; Content Strategy & Development; External Reputation Management; Digital Communication Services; and Brand Strategy. In providing these services, the Manager works collaboratively with fellow communications teammates and across client portfolios, proactively seeking opportunities to advance a collaborative culture marked by openly sharing information, fostering innovation, and nimbly responding to changing priorities with grace and good humour.

The Manager is accountable for developing, implementing and evaluating internal and external communications strategies and initiatives for assigned clients, programs and campaigns. As a key member of the Communications team, the Manager, Communications & Stakeholder Engagement: provides counsel to staff and leaders on communication planning and facilitation; supports leaders in advancing employee engagement; identifies and manages sensitive issues; prepares media releases, fact sheets, backgrounders, issues notes and other briefing materials; identifies and coaches media spokespeople; organizes internal and external events, including news conferences, open houses and town halls; and oversees the development of publications, web resources and internal and external announcements.

The Manager is a senior communication professional experienced in using a coach approach to lead team members and support them in providing timely advice and strategic counsel to their assigned clients while driving to quality outcomes and increased stakeholder engagement in relation to strategic priorities and the overall organizational mandate. The Manager also contributes to the overall dynamic and compassionate leadership of the PHSA Communications Department in partnership with other senior communications staff.

In keeping with our culture of collaboration and teamwork, the Manager participates in the PHSA media on-call roster.

What you'll do

  • Contributes to the overall leadership of the communication function of the PHSA as a key member of the communications team, participating in the development and implementation of communications plans, policies, and engagement initiatives.
  • As a fully contributing member of a high performance team, supports the development and implementation of consistent and high quality communication materials for PHSA programs and services, and for partner health authorizes and organizations, as appropriate.
  • Liaises with all levels of PHSA staff and leaders to research and write media releases, backgrounders, fact sheets, Q&A documents, issues notes and other communications materials to support external reputation management.
  • Works collaboratively with internal media relations specialists to act as initial contact for media inquiries and provide support as required for media and other events.
  • Works collaboratively with internal employee engagement specialists to contribute to centralized, coordinated and proactive editorial planning across all internal and external communication platforms 
  • Develops, writes and edits a broad range of communication materials, including web materials, newsletters, brochures, displays, speeches, memos, social media content, and presentations.

What you'll bring

  • A level of education, training, and experience equivalent to a university degree in communications, journalism or a related field supplemented by seven years of experience in a large, multi-site unionized environment.
  • Previous experience with a public sector organization is an asset.
  • Demonstrated ability to research and write creative and compelling copy for a variety of applications, including electronic newsletters, print publications, and speeches.
  • Demonstrated ability to create and execute strategic communication plans, and to respond to the needs of stakeholders in sensitive situations supported by acute awareness of the impact of actions. Demonstrated knowledge of legislative policy development and processes of various levels of government, ability to meet tight deadlines, work under pressure, and handle highly confidential and sensitive issues with tact and diplomacy.
  • Demonstrated ability to lead and support team members with respect, compassion and humility


What’s in it for you

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to more than 2,000 in-house training programs.
  • Enjoy a comprehensive benefits package, including municipal pension plan.
  • 12 annual statutory holidays with generous vacation entitlement and accruement.
  • Perks include fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job type  Temporary Full Time until April 2023 or Return of Incumbent
Location 1333 West Broadway
Hours and Days: 0830-1630, Monday Through Friday
Reference number 106307E

What we do 

The Provincial Health Services Authority (PHSA) plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs:

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.





Labor AgreementExcluded
Requisition #106307E-2353874
Work Site1333 West Broadway, Vancouver
Job TypeTemporary, Full-Time
Temporary DurationUntil return of incumbent
Hours of Work0830-1630
Work DaysMon, Tue, Wed, Thu, Fri
Expiry Date19-Jun-2021

Privacy Policy

Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that we collect from you or about you when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.

Your contact information, education and experience, desired job location and pay information, eligibility and availability, core skills, job functions, getting to know you responses, resumes, cover letters, references, pre-screening questionnaire responses and job application history is recorded in PHSA’s third-party applicant tracking system (“Brainhunter”)in Canada indefinitely and will be shared with our staff on a “need to know” basis. If you require access to your data, PHSA can provide a printout of your data and job application history. We do not sell or rent the information you provide to us to third parties. However, we do contract with a service provider to assist us in maintaining and managing our databases and to communicate with job applicants. We do not authorize this third party to make any other use of your information.

The service provider (“Brainhunter”) allows the option for you to delete your account after signing into the system. Before deletion you are advised with a warning. Your record is permanently purged / deleted from the respective site and the record will not be available in any searches. The job will have only the respective application information that you made previously.

To view the third party vendor privacy policy please refer

Under certain circumstances, some personal information may be disclosed pursuant to the Freedom of Information and Protection of Privacy Act of B.C. For example, where we believe in good faith that the law requires disclosure of such information in response to legal process and law enforcement rights. Security measures have been integrated into the design, implementation and day-to-day operating practices as part of PHSA's continuing commitment to the protection of personal information it holds. View our PHSA Privacy Policy.

If you have any questions about the management of your personal information during the recruitment process, please contact the Manager, Talent Acquisition at 604-875-7251, toll free 1-866-744-7363 or #260 – 1770 West 7th Avenue, Vancouver BC, V6J 4Y6. You may also contact External Recruitment at