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Lead Accounts Receivable Clerk (Temporary Full Time)

Lead Accounts Receivable Clerk

In this role you will be responsible:

  • Performing a variety of accounts receivable duties, this position is responsible to provide work direction, training and work guidance to others within the department/function.  
  • Performing account analyses, reconciliation, processes reciprocal billings and remittances.  
  • Selecting accounts for collection; establishes payment arrangements and recommends write-offs.  
  • Preparing reports and spreadsheets.  


  • Provides work direction and guidance to others related to accounts receivable processes and procedures; provides training, assigns and reviews work, assists in solving complex problems and/or investigates and resolves.   
  • Analyzes designated accounts; reviews system reports for trends and/or discrepancies, identifies discrepancies such as those resulting from early patient discharges to avoid bad debt costs and provides explanations for fluctuations in accounts upon request.
  • Reconciles designated accounts; matches to payments received, refunds and invoices issued; identifies and investigates discrepancies. Prepares adjustment information such as vouchers and credit balance refunds to resolve.
  • Processes reciprocal billings for out of province clients. Enters patient information into computerized billing program and submits to the Ministry of Health.  Follows up on late payments.
  • Receives payments; enters information into cash receipts journal, balances and summarizes journal and receivable accounts; matches and checks payments received against invoices and posts from journal to accounts receivable ledger
  • Processes patient charges; reviews Admitting Discharge Transfer for accuracy in patient's financial responsibility and codes to ensure correct classification.  Adjusts financial class grading of patient accounts and/or inputs charges into billing system. 
  • Bills self-pay patient, out-of-province, WCB and similar sundry accounts; posts billing information such as charges for patient and medical agency accounts to the accounts receivable ledger and balances to the general ledger. 
  • Verifies invoices, statements and outpatient charge vouchers, admission and separation histories, etc. against source documents.  Investigates discrepancies; contacts patients, relatives, social workers, immigration officers and/or applicable hospital staff for missing data ensure accuracy
  • Enters submissions and resubmissions such as patient self-pay and patient agency charges, medical plan billings, room differentials, ALC and LTC charges.  Distributes as appropriate.
  • Reviews Medical Services Plan and Workers' Compensation Board remittances; checks Medical Service Plan reports for payment rejections and generates Workers' Compensation Board batch for claim preparation and processing.  
  • Selects accounts for collection; prepares listings and supporting documentation to transfer delinquent accounts to collection agencies.  Maintains collection files; advises collection agency of payments and queries and provides additional information as required.
  • Follows-up on delinquent patient, non-patient accounts and rejected Medical Services Plan and Workers' Compensation Board claims; reviews aging account reports and/or accesses applicable computerized billing system, corresponds on accounts to determine the reason for non-payment.
  • Providing and approves alternate payment arrangements through contact with patients and/or various agencies; investigates into financial circumstances to establish payment installment plans. Decides when account is uncollectible and recommends write-off or referral to a collection agency.  
  • Prepares ad hoc reports; gathers applicable data, enters into spreadsheet format utilizing various computerized software packages and summarizes data for input into the general ledger system and/or other analysis packages.
  • Maintains extended care patient trust accounts; requests and receives deposits, processes charges and prepares patient trust account statements as required.
  • Updates patient agency information such as adjusting responsibility of payment information and lists of patients receiving outside services.
  • Runs system reports such as Master Log, Journal Summary and Batch Listing on a regular basis; enters required system commands and distributes reports.
  • Issues receipts for cash transactions; prepares bank deposits, balances and maintains daily receipts, records, petty cash account, etc.
  • Maintains departmental procedure manuals and types correspondence utilizing word-processing software to draft and format documents according to departmental standards.
  • Responds to telephone and/or front desk inquiries on various issues relating to cashiering and/or designated accounts receivable portfolio.  
  • Receives patient valuables; verifies contents of valuable envelopes and releases to patient on discharge according to Vancouver Coastal Health (VCH) policies and procedures.


  • Grade 12, successful completion of a recognized accounting course and three years' recent related experience or an equivalent combination of education, training and experience.
  • Ability to keyboard at 40 wpm.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Ability to supervise.
  • Physical ability to carry out the duties of the position.
  • Ability to organize work.
  • Ability to operate related equipment.

 If this sounds like you, apply now!

Temporary Full Time

End Date: February 20, 2020 or return of incumbent

Wage: $24.83/per hour
Location:855 West 12th Avenue, Vancouver
Closing date: Until the position is closed.
Reference #:085907E



About Us


The Provincial Health Services Authority (PHSA) provides specialized health services to British Columbians, including cancer care, organ transplantation, pediatrics, emergency services, mental health and substance use services. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs:


We hire on the basis of merit and encourage all qualified applicants to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences. We strive to create a safe and welcoming environment where everyone can come to work and be their best, authentic self.


Labor AgreementFacilities Subsector
Requisition #085907E-2328502
Work Site855 West 12th Avenue, Vancouver
Job TypeTemporary, Full-Time
Temporary DurationUntil return of incumbent
Salary/Rate$24.83 / Hour
Hours of Work0800-1600
Work DaysMon, Tue, Wed, Thu, Fri
Expiry Date12-Sep-2019

Privacy Policy

Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that we collect from you or about you when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.

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If you have any questions about the management of your personal information during the recruitment process, please contact the Manager, Talent Acquisition at 604-875-7251, toll free 1-866-744-7363 or #260 – 1770 West 7th Avenue, Vancouver BC, V6J 4Y6. You may also contact External Recruitment at