Job List

Emergency Medical Call Taker (EMCT) - Vancouver

Upcoming Career Opportunities for Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:

 

Vancouver Dispatch Operations Centre, Vancouver BC

 

THIS IS A GENERAL ADVERT TO REGISTER YOUR INTEREST FOR FUTURE CALL TAKER OPPORTUNITIES. ONCE WE HAVE CONFIRMED FUTURE INTAKE DATES WE WILL REACH OUT TO YOU. YOUR APPLICATION WILL BE AUTOMATICALLY CONSIDERED FOR FUTURE DATES.

 

Are you a career oriented individual who thrives in a fast paced, challenging work environment, do you want to be an integral part of helping our community? If this speaks to you, then this is a career for you!

 

As an Emergency Medical Call Taker located in a Communications Centre, you are the first point of contact to the public who are calling 911 Ambulance due to an emergency medical situation; you are that calming and reassuring voice on the other end of the phone, it can be a life and death situation and you are responsible for providing vital information to the caller, Dispatch team, Paramedic crews, and hospitals to ensure help is on the way to the emergency event.

 

An ideal Emergency Medical Call Taker (EMCT) will have the ability to:

  • Demonstrate exceptional customer service skills
  • Remain calm and focused in stressful, high pressure situations
  • Demonstrate proficiency in computer skills (fast typing with high accuracy rate) Approach problems and decisions methodically and be able to follow scripted Messaging.
  • Adapt quickly in a dynamic environment
  • Prioritize multiple competing tasks
  • Readily assume a leadership role
  • Effectively communicate and actively build relationships with other team members and the caller
  • Actively seek win-win solutions
  • Maintain professionalism in cases of healthy conflict and in supporting/managing differences of opinion
  • Understand the vast geography of British Columbia
  • Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year

 

Applicant Qualifications:

  • Grade 12
  • Minimum 19 years of age
  • Basic First Aid (or higher license level)
  • CPR Level C certificate
  • 2 Years Customer Service experience
  • 40 wpm Typing/Keyboarding
  • Fluent English Language, spoken and written

 

We invite you to apply at: http://www.bcehs.ca/careers where you can register for the first time or enter your Username and Password to re-access your profile on our system, and submit your resume and cover letter.

 

Shortlisted candidates will be contacted for next steps which will include attendance to an information session and the successful completion of the following assessment requirements:

  • Typing (40 wpm)
  • Medical Terminology 
  • Province Wide Geography
  • Online Simulation – Criti-Call
  • Critical Listening

Please note: successful candidates who do receive an offer will need to obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check.

 

 

Go ahead and apply! Stay tuned for further information regarding the recruitment process and anticipated start date.

 

The PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities. Canadians and permanent residents of Canada will be given priority. English is the official language used at PHSA.

Labor Agreement
Requisition #042019-VDOC-2322931
Work Site
Additional Location DetailsVancouver Dispatch Operations
Job TypeCasual, Part-Time
FTE
Hours of Work
Work Days
Expiry Date

Privacy Policy

Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that we collect from you or about you when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.

Your contact information, education and experience, desired job location and pay information, eligibility and availability, core skills, job functions, getting to know you responses, resumes, cover letters, references, pre-screening questionnaire responses and job application history is recorded in PHSA’s third-party applicant tracking system (“Brainhunter”)in Canada indefinitely and will be shared with our staff on a “need to know” basis. If you require access to your data, PHSA can provide a printout of your data and job application history. We do not sell or rent the information you provide to us to third parties. However, we do contract with a service provider to assist us in maintaining and managing our databases and to communicate with job applicants. We do not authorize this third party to make any other use of your information.

The service provider (“Brainhunter”) allows the option for you to delete your account after signing into the system. Before deletion you are advised with a warning. Your record is permanently purged / deleted from the respective site and the record will not be available in any searches. The job will have only the respective application information that you made previously.

To view the third party vendor privacy policy please refer https://www.brainhunter.com/EN/Privacypolicy.html.

Under certain circumstances, some personal information may be disclosed pursuant to the Freedom of Information and Protection of Privacy Act of B.C. For example, where we believe in good faith that the law requires disclosure of such information in response to legal process and law enforcement rights. Security measures have been integrated into the design, implementation and day-to-day operating practices as part of PHSA's continuing commitment to the protection of personal information it holds. View our PHSA Privacy Policy.

If you have any questions about the management of your personal information during the recruitment process, please contact the Manager, Talent Acquisition at 604-875-7251, toll free 1-866-744-7363 or #260 – 1770 West 7th Avenue, Vancouver BC, V6J 4Y6. You may also contact External Recruitment at careers@phsa.ca.