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As part of the provincial mental health services continuum, BC Mental Health & Substance Use Services (BCMHSUS) provides a diverse range of specialized, "one-of-a-kind" tertiary mental health and substance use services to adults across the province. These include services at the Forensic Psychiatric Hospital and six regional clinics, the Burnaby Centre for Mental Health & Addiction, Heartwood Centre for Women and Correctional health services across the ten Corrections centres. In addition to delivering these clinical services, BCMHSUS provides provincial leadership for system-wide improvement through its work in: health promotion and illness prevention; knowledge exchange; and research and academic teaching.

BC Mental Health & Mental Health Substance Use Services is a part of the Provincial Health Services Authority (PHSA), which plans, manages and evaluates selected specialty and province-wide health care services across BC. The Provincial Health Services Authority (PHSA) embodies values that reflect a commitment to excellence. These include: Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose.


Clinical Informatics Specialist, BC Mental Health and Substance Use Services
11 Vacancies
Temporary, Full-Time (until December 2020)
Vancouver, BC

Reporting to the Director, Quality, Safety and Systems Improvement, BCMHSUS, the Clinical Informatics Specialist will play a key role in the successful implementation of Clinical and Systems Transformation (CST) at BCMHSUS. Clinical & Systems Transformation (CST) is a joint undertaking between VCH, PHSA and PHC. This project involves transition from paper to electronic health record (Cerner) and is designed to improve the safety, quality and consistency of patient care. For more information please visit

Applying a broad range of both clinical and informatics knowledge and experience, the Clinical Informatics Specialist leads and supports the clinical workflow design and change initiatives in support of the Clinical & Systems Transformation Project (CST Project). This includes consultation with operations leaders, physicians, and clinical practice leaders and prioritization and escalation of change requests / issues.

The Clinical Informatics Specialist is responsible for driving best clinical outcomes for the program(s)/services. The Clinical Informatics Specialist collaborates with key stakeholders across BCMHSUS to ensure CST design meets the organizational requirements and is based on best practice and professional standards.

The Clinical Informatics Specialists reviews systems reports and performs ongoing assessment to monitor adoption and integration of health information system in day to day workflows. This role is also responsible for identifying opportunities for optimization to enhance clinical adoption at the program/service level in order to maximize the benefits and increased patient safety.

Duties and Accountabilities:

  • Leads and supports the strategy, development and implementation of clinical workflow design and change management initiatives to support clinical and business practice in the adoption and implementation of IT initiatives in alignment with the site strategic road map for clinical informatics solutions at BCMHSUS.
  • Acts as a change agent/escalation point for clinical issues and constraints in the identification, development, planning, implementation, and sustainment of clinical informatics strategies in support of quality patient care and professional practice.
  • Leads and supports teams to develop clinical data/documentation and workflow standardization across all BCMHSUS facilities. Incorporates clinical informatics research and evidence-based knowledge into practice.
  • Develops clinical performance indicators to identify trends/discrepancies for purposes of performance measurement and analysis ensuring a correct course of action.
  • Oversees and manages the prioritizing of functional change requests, reporting and monitoring of issues, and implementation of communication strategies.
  • Leads functional user acceptance testing and responsible for business sign-off.
  • Participates in lean process improvement initiatives such as imPROVE and ensures all process changes are aligned to the lean methodology endorsed by the site.
  • Develops policies and procedures in support of clinical applications ensuring best practice models for service delivery.



Education, Experience and Training

  • A level of education, training and experience equivalent to a Bachelor of Nursing Degree or related field.
  • Five (5) years recent related experience in an information systems environment, including a minimum of two (2) years recent experience in an application leadership role.
  • Proven hands-on specialized experience with business applications such as Cerner millennium solutions.

Skills and Abilities

  • Exceptional leadership skills.
  • Ability to communicate effectively both verbally and in writing.
  • Experience in a clinical setting.
  • Accurate and detail oriented.
  • Excellent problem solving and analytical skills.
  • Exceptional customer focus and strong professional acumen.
  • Highly organized and adept to managing multiple priorities.
  • Extensive experience working with personal computers, particularly MS Word, Excel, and PowerPoint.


We invite you to apply by clicking on the “Apply Online Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system.

 Applications will be accepted until position is filled. 

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The PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.

Privacy Policy

Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that we collect from you or about you when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.

Your contact information, education and experience, desired job location and pay information, eligibility and availability, core skills, job functions, getting to know you responses, resumes, cover letters, references, pre-screening questionnaire responses and job application history is recorded in PHSA’s third-party applicant tracking system (“Brainhunter”)in Canada indefinitely and will be shared with our staff on a “need to know” basis. If you require access to your data, PHSA can provide a printout of your data and job application history. We do not sell or rent the information you provide to us to third parties. However, we do contract with a service provider to assist us in maintaining and managing our databases and to communicate with job applicants. We do not authorize this third party to make any other use of your information.

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Under certain circumstances, some personal information may be disclosed pursuant to the Freedom of Information and Protection of Privacy Act of B.C. For example, where we believe in good faith that the law requires disclosure of such information in response to legal process and law enforcement rights. Security measures have been integrated into the design, implementation and day-to-day operating practices as part of PHSA's continuing commitment to the protection of personal information it holds. View our PHSA Privacy Policy.

If you have any questions about the management of your personal information during the recruitment process, please contact the Manager, Talent Acquisition at 604-875-7251, toll free 1-866-744-7363 or #260 – 1770 West 7th Avenue, Vancouver BC, V6J 4Y6. You may also contact External Recruitment at