BC Children's Hospital (BCCH) cares for the province's most acutely ill or injured children and youth, provides developmental and rehabilitation services to children and youth throughout BC, and offers a broad range of health services. Sunny Hill Health Centre for Children (SHHC), a leading provincial facility offering specialized services to children and youth with developmental disabilities from birth to age 19, works collaboratively with BCCH. SHHC focuses on the child and their family while supporting health care professionals in their community. BCCH also operates a wide number of specialized health programs, is a leading acute care teaching facility, and conducts research to advance health and care through the BC Children’s Hospital Research Institute and in partnership with the University of British Columbia.
BC Children's Hospital Research Institute conducts discovery, translational and clinical research to benefit the health of children and their families. We are supported by BC Children's Hospital Foundation; are part of BC Children’s Hospital and the Provincial Health Services Authority; and work in close partnership with the University of British Columbia.
BCCH is an agency of the Provincial Health Services Authority (PHSA) which plans, manages and evaluates specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: • Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose.
Team Lead, Research IT - BC Children's Research Institute
Reference # 71178
Regular Full Time
4480 Oak Street
Reporting to the Director the Team Lead is responsible for planning, implementation, integration, operation and future enhancement of all solutions within systems and service desk portfolio. The incumbent provides supervision and direction to systems administrator and service desk team and coordinates team members and other staff as needed to meet the defined objectives of the services they are assigned. The Team Lead also is responsible for all phases of the system development life cycle, including the change and release management for the systems portfolio and to achieve the highest level of systems and infrastructure availability. Directly supervises team members and provides guidance and direction to others as applicable. The incumbent is also responsible for the delivery of service level reporting for designated services and for mentoring staff.
- Ensures systems are supported with the highest levels of service availability and performance. Coordinates the activities of staff and resources to ensure they are effectively utilized. Contributes towards continuous growth of the team through coaching and mentorship of staff and identification of new opportunities.
- Assists in the establishment of project management and support structures that will be used by the department to direct future development and change. Initiates and manages projects within the systems portfolio. Participates in the hiring process for staff and project resources.
- Ensures problem resolution and customer satisfaction through ongoing communication with all levels of stakeholders within the organization and by developing and maintaining productive working relationships with project sponsors and key system users.
- Leads and coordinates the release and technical change management across disparate stakeholder groups like regional health authorities, vendors, agencies, and sites. Leads infrastructure change management.
Education, Training and Experience
- A level of education, training and experience equivalent to a Bachelor of Science Degree in Computer Science, engineering or related field,
- Five (5) to seven (7) years recent related experience in an information systems environment.
- Proven hands-on specialized experience with systems in an integrated environment,
- A minimum of two (2) years recent experience in a systems leadership role.
Skills and Abilities
- Expert knowledge and understanding of technologies and strategies, including the design, development, testing, implementation and support functions related to a variety of applications.
- Strong enterprise-level experience in the administration and implementation of applications in a large-scale environment.
- Excellent interpersonal, oral, and written communication skills with the ability to communicate complex ideas in simple terminology.
- Ability to understand and clearly relate technical information and principals of operation to other members of the organization.
- Ability to analyze operational problems and recommend innovative solutions, demonstrating time management skills.
- Proven ability to plan and execute complex projects with stringent budgets and timelines.
- Previous experience working in technical role such as systems administration or technical specialist. Knowledge of Linux, security & working with open source platforms.
- Expert knowledge and understanding of core systems technologies and strategies.
- Excellent interpersonal, oral, and written communications skills with the ability to communicate complex ideas in simple terminology.
- Ability to analyze operational problems and recommend innovative solutions in a non-technical manner.
- Relevant certification such as those provided by Microsoft, ITIL, and PMI would be an asset.
** Applications will be accepted until this position has been filled.
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For more information about BC Children's Hospital's Research Institute, please vistit. http://bcchr.ca
For more information on BC Children’s Hospital please visit: www.bcchildrens.ca
For more information on opportunities with PHSA please visit: http://jobs.phsa.ca
PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.