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BC Children's Hospital (BCCH) cares for the province's most acutely ill or injured children and youth, provides developmental and rehabilitation services to children and youth throughout BC, and offers a broad range of health services. Sunny Hill Health Centre for Children (SHHC), a leading provincial facility offering specialized services to children and youth with developmental disabilities from birth to age 19, works collaboratively with BCCH. SHHC focuses on the child and their family while supporting health care professionals in their community. BCCH also operates a wide number of specialized health programs, is a leading acute care teaching facility, and conducts research to advance health and care through the BC Children’s Hospital Research Institute and in partnership with the University of British Columbia.


BCCH is an agency of the Provincial Health Services Authority (PHSA) which plans, manages and evaluates specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: • Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose. 


Senior Director Administration and Operations

Reference # 68237

Temporary Full Time (Until June 2019)

BC Children's Hospital

950 W 28th Avenue

Vancouver, BC   


Reporting to the Executive Director, Research, BC Children's Hospital, the Senior Director, Administration and Operations is responsible for the planning, implementation, monitoring and evaluation of activities related to the strategic direction and operations of a large complex health research institute. Key responsibilities include working under the supervision of the Executive Director, collaborating with the institute’s Research Leadership Council, supervising a skilled team of Directors and Managers to lead, coordinate and manage centre wide strategies and initiatives including research administration, fiscal and human resources, facility issues and organizational service development.



  • Provides senior leadership and accountability for the planning, delivery and evaluation of research administration and operations processes and services, and for the management of related complex, multi-disciplinary, cross-organizational projects. Ensures resources available are used effectively and efficiently and that the deployment of resources is aligned with the mission, vision, and strategic directions of the research institute and its partners.
  • Leads the planning, implementation and evaluation of Institute administration and support service projects and initiatives. Develops and implements operational plans to meet strategic goals. Identifies and acts upon opportunities for operational improvements, facilitates strategic planning to develop or expand services and mobilizes resources to achieve program goals. Evaluates program outcomes, service performance and resources and recommends reallocation of resources to achieve established goals.
  • Liases with clinical and academic departments and faculties at BC Children's Hospital and Academic Partners (UBC & SFU), and represents the research institute at PHSA, provincial and inter-authority levels in various capacities including participating on committees. Ensures research institute programs and units have the opportunity to provide input to decisions and that outcomes are communicated in a timely manner.
  • Direct reports include the Directors of Finance, Operations, IT, and Communications and the Managers of Research Services, Research Education, and Research Ethics.  Supports, advises and directs Directors and Managers to meet deliverables while building effective administrative and operational central processes. Recruits, supervises and directs related staff by providing advice and guidance to facilitate resolutions to work issues. Evaluates performance and initiates disciplinary action where necessary. Fosters team spirit, trust and mutual respect. 
  • Provides stewardship and management of Institute financial and human resources to optimize research support services and accountabilities. Monitors progress, evaluates outcomes, and collaborates on the development of budgets, routinely assessing financial obligations, risks and liabilities.
  • Collects, analyses, interprets and reports program performance data internally and externally to the research institute, PHSA and Academic Partners, and makes recommendations to the Executive Director about budget and resource re-allocations secondary to the analysis of performance and outcome data. 



A level of education, training and experience equivalent to a postgraduate degree (Masters or PhD) with specific expertise in areas of health research operations and a minimum of ten (10) years of recent related experience which includes seven (7) years of experience in a senior leadership role that provided experience in the areas of operations, leadership, strategic initiative development and implementation, system planning, change management, financial and information management and complex project management.


Proven leadership skills within a complex academic health research environment . Highly developed analytical and critical thinking skills. Knowledge of program evaluation methodologies. Demonstrated ability to provide strategic direction and to analyze and resolve complex multi-stakeholder issues. Proven ability to lead teams and to promote teamwork,work collaboratively and build consensus with diverse groups. Proven ability to negotiate and mediate resolutions to complex situations.   Broad knowledge of business administration and operations management, including strategic and operational planning in an academic health research setting. Ability to prioritize and manage multiple tasks and projects, and to implement effective fiscal and financial management processes. Exceptional communication, inter-personal, and public relations skills, including a proven ability to communicate change, planning concepts, and policy.  Ability to interact tactfully and effectively with staff at all organizational levels, both internally and externally.  Demonstrated ability to exercise tact, sound judgment and initiative in supervisory roles. Demonstrated experience working with senior researchers and enabling their success through the implementation of efficient operational practices that allow them to dedicate more time to research. Demonstrated experience working with academic organizations and in environments in which training is a focus. 


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Applications will be accepted until position has been filled.


Applications will be accepted until this position has been filled. 


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PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.

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