Job List

POSTING EB 17:434(e)

Posted: December 6, 2017

Closes: January 7, 2018

 

Upcoming Career Opportunities for Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:

  • Langford Dispatch Operations Centre

 

Are you a career oriented individual who thrives in a fast paced, challenging work environment, do you want to be an integral part of helping our community? If this interests you, then this may be the career for you!

 

As an Emergency Medical Call Taker in a Communications Centre, you are the first point of contact to the public who are calling 911 for an Ambulance due to an emergency medical situation. As an Emergency Medical Call Taker, you are that calming and reassuring voice on the other end of the phone. You are responsible for providing vital information to the caller, Dispatch team, Paramedic crews, and hospitals to ensure help is on the way to the emergency event.

 

An ideal Emergency Medical Call Taker will have the ability to:

  • Demonstrate exceptional customer service skills
  • Remain calm and focused in stressful, high pressure situations
  • Demonstrate proficiency in computer skills (fast typing with high accuracy rate)
  • Approach problems and decisions methodically and be able to follow scripted messaging
  • Adapt quickly in a dynamic environment
  • Prioritize multiple competing tasks
  • Readily assume a leadership role
  • Effectively communicate and actively build relationships with other team members and the caller
  • Actively seek win-win solutions
  • Maintain professionalism in cases of healthy conflict and in supporting/managing differences of opinion
  • Understand the vast geography of British Columbia
  • Work rotational shifts including weekdays, weekends, statutory holidays; as the operation runs 24/7, 365 days a year

 

Applicant Qualifications:

  • High school Diploma or equivalent
  • Minimum 19 years of age
  • 2 Years customer service experience
  • Basic First Aid (or higher)
  • CPR Level C certificate
  • 40 wpm typing/keyboarding
  • Fluent in English, spoken and written

 

Please email your Basic First Aid certificate (or higher - ie OFA2, EMR, PCP) and CPR-C certificate to: BCEHSRecruitment@phsa.ca . The subject line of the email should read: EB 17:434 (e) EMCT Trainee Langford Dispatch.  

 

Next Steps in the Recruitment Process:

 

  • Individuals submitting an online application including the above required documents will be invited to attend an Assessment Day (date to be determined) as the first step in the process. This session will be approximately 3.5 hours and will include an information session about the position, organization, along with various tests. The applicant will be tested on:

o    Typing test

o    Medical terminology test (study sheet to be provided ahead of time)

o    CritiCall test (computer simulation testing)

o    Geography exam

o    Critical Listening quiz

 

  • Applicants meeting the minimum requirements will be invited to participate in the Assessment Day. Along with the invitation will be additional information regarding the testing components. To be considered for this position, your attendance is required. The sessions will be held at our offices in Langford. The Assessment day is anticiapted to be held January 17 & 18, 2018 
  • Applicants who are successful in the Assessment Day will be contacted to attend an interview at our Langford office, to be held  January 19 & 22, 2018 .

 

 

Please note: successful candidates who do receive an offer will need to obtain a satisfactory Medical Assessment, Hearing Test and a Criminal Record Check. 

 

We invite you to apply by clicking the “Apply Online Now” button where you can register for the first time or enter your Username and Password to re-access your profile on our system.

 

The PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities. Canadians and permanent residents of Canada will be given priority. English is the official language used at PHSA.

Privacy Policy

Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that you provide when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.

Your information will be shared with our staff on a “need to know” basis. We do not sell or rent the information you provide to us to third parties. However, we do contract with a service provider to assist us in maintaining and managing our databases and to communicate with job applicants. We do not authorize this third party to make any other use of your information. To view the third party vendor privacy policy please refer to https://www.brainhunter.com/EN/Privacypolicy.html.

Under certain circumstances, some personal information may be disclosed pursuant to the Freedom of Information and Protection of Privacy Act of B.C. For example, where we believe in good faith that the law requires disclosure of such information in response to legal process and law enforcement rights.

If you have any questions about the management of your personal information, please email careers@phsa.ca.