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As part of the provincial mental health services continuum, BC Mental Health & Substance Use Services (BCMHSUS) provides a diverse range of specialized, "one-of-a-kind" tertiary mental health and substance use services to adults across the province. These include services located at the Forensic Psychiatric Hospital and six regional clinics, the Burnaby Centre for Mental Health & Addiction, and Heartwood Centre for Women. In addition to delivering these clinical services, BCMHSUS provides provincial leadership for system-wide improvement through its work in: health promotion and illness prevention; knowledge exchange; and research and academic teaching. 


BCMHSUS is an agency of the Provincial Health Services Authority (PHSA), which plans, manages and evaluates selected specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose. 


Senior Director, Inter-professional Practice and Patient Experience - BC Mental Health and Substance Use
Regular Full Time Opportunity

Vancouver, BC

The Senior Director, Inter-professional Practice and Patient Experience reports to the Vice President of BC Mental Health and Substance Use Services, Provincial Health Services Authority. This role performs the function of the Chief Nursing Officer and Inter-professional Practice lead across Adult Mental Health and Substance Use Services, Forensic Psychiatric Services and Correctional Health Services and is accountable for the strategic direction and leadership in all matters related to Nursing and Allied Health professional standards, education, research, clinical quality standards and competence of health sciences and nursing staff.  This role will also lead initiatives and infrastructure relating to informatics and patient experience.  The Senior Director is the primary liaison between BCMHSUS and the University of British Columbia, Simon Fraser University and other academic organizations for nursing and health sciences, and cultivates alliances with other hospitals and community organizations for the collaboration of mental health and substance use nursing and health sciences teams through partnerships, service agreements, and networking. She/he is responsible for advancing excellence and innovation in professional development, practice standards and inter-professional service delivery models among and between different clinical specialties on both the inpatient and outpatient areas across the health disciplines, and oversees related operating budgets, new program development and workforce planning in the designated portfolio. This role fosters an environment that promotes and supports quality of work life and shared leadership and champions practice innovation, strategies, and evidence-based policies and standards that promote effective health care delivery, evidence-based practice and service quality towards optimal patient experience and outcomes.


Key Accountabilities include

  • Works in partnership with the BCMHSUS Executive Leadership Team to develop the organization’s long range strategic plans, goals and annual objectives to guide the organization into the future and to create an environment conducive to teaching, learning, research and quality of care that is in accordance with the philosophy of patient and family centered care.
  • Plans, organizes, implements, manages and evaluates the development of new programs and services. 
  • Proposes, leads and directs strategies to improve quality outcomes and advance inter-professional evidence-based care.  Ensures an accountability structure embedded within a continuous performance improvement system to promote quality care, client safety and effective inter-professional care delivery models. 
  • Supports the organization in providing a broad spectrum of program based care responsive to identified provincial, regional and local population groups, through collaborative relationships with the Ministry of Health, Regional Health Authorities, other PHSA agencies, academic organizations and community partners to inform policy, strategy and program development. Promotes inter-organizational, cross-sectoral and regional synergy to optimize patient care and services across the continuum of care.
  • Oversees compliance to provincial and national standards for nursing and health sciences professional practice.  Assumes accountability for organizational knowledge on relevant legislation and requirements that impact and support agency services, and health disciplines, specifically.



A level of education, training, and experience equivalent to a Master’s Degree in a relevant discipline supported by at fifteen (15) years of related experience including in progressively senior leadership roles including experience within a large multi-site organization and the development, implementation and evaluation of operational and strategic plans.


Innovative leadership skills.  Demonstrated ability to lead with a global perspective and guide best practice service models and systems to inspire people and foster a collaborative spirit of engagement.  Able to guide individuals and groups towards a common vision and healthy culture.  Responsiveness to the needs of stakeholders supported by an acute awareness of the impact of actions.  Proven ability to foster a collaborative team approach to decision making. Effective change agent. Effective fiscal and financial management skills.  Exceptional communication, interpersonal and public relations skills.  Proven ability to negotiate and mediate resolutions to complex situations.  Ability to interact tactfully and effectively with staff at all organizational levels both internally and externally.  Ability to establish courses of action for self and others that are results oriented.


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Applications will be accepted until position is filled.


For more information please contact Linda Hand, Lead Talent Acquisition at (604) 875-7216 or email  


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PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.

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