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The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence. These include: Patients first • Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose


PHSA Corporate

Workforce Management Solutions

Workforce Analyst - Employee Support Team

Reference # 64830

Temporary Full-time (1.00 FTE)

Start Date: December 18, 2017

End Date: December 18, 2018 (12 months)

Vancouver, BC


Reporting to the Manager, Workforce Management Solutions (WMS) within the Provincial Health Services Authority (PHSA) the Workforce Analyst for the Employee Support Centre supports BCEHS Paramedic and Dispatch employees as the single point of contact for any queries or concerns related to their pay.


The Analyst provides support and functional troubleshooting for the application, in the area of employee self-service and centralized support for scheduling and timekeeping. The Analyst will also contribute to the training, business process improvement strategies and evaluation of activities to ensure that the WMS tools, processes and systems are working efficiently in order to improve scheduling and timekeeping transactional and reporting activities.



• Responds to user inquiries by providing information and guidance on STS practices and processes, collective agreement language, and HR policies in an effort to influence and guide users through various processes and decision making.  Logs, triages, tracks and escalates issues to ensure accurate identification of issues and timely resolution.  Provides resource services to employees utilizing the self-service and scheduling system and assists with error investigation and correction remotely or through step-by-step instructions. 
• Collects and compiles data to support various activities and initiatives such as safety initiatives, rehabilitation work trials, employee retention, budget analysis and attendance management by recording information such as absences, illnesses and returns, analyzing data such as absenteeism and overtime reports, interpreting and identifying trends and issues, and documenting and communicating findings. 
• Contributes to business process improvement activities by working in collaboration with Scheduling & Timekeeping, payroll, human resources and others, reviewing processes, tools, services, policies and systems, and making recommendations for improvements using technological functionality and process redesign.  Participates in the implementation efforts related to improvements in scheduling and timekeeping transactional and reporting activities by sharing information and ideas, providing feedback on service improvement and enhancements, and assisting with system implementations, modifications, upgrades, conversions and other implementation activities where appropriate.  
• Trains staff and/or arranges required training and orientation to the scheduling or self service function and the Workbrain system by maintaining awareness of current trends and related technology, actively contributing information to support training activities and participating in that preparation of relevant reference material and documentation to enable consistent application of practices.



A customer service expert with a minimum three years’ experience in a high volume, fast paced client service call centre in addition to a two-year diploma program in Human Resources, Business Administration, or related program.  Ideally suited for individuals with recent related experience working with human resource and payroll processes, including applying and explaining collective agreement and legislative requirements. 

Advanced Proficiency with computers and ability to effectively use database, spreadsheet and human resources information systems.  Strong analytical, problem solving and system analysis skills. Excellent written, verbal, and interpersonal skills; aptitude to listen, ascertain the needs of clients, develop relationships, and respond accordingly in a timely and efficient manner. Ability to work both independently and as an effective team member.  Ability to work well with frequent interruptions and handle multiple concurrent tasks.  Physical ability to perform the duties of the job.


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***Employees of PHSA must apply via the "Internal Application Process". Current PHSA staff who applies to this posting using this external site will be considered with other external candidates. Seniority will not apply.***


Please visit to register your internal profile and apply online for internal jobs.  If you require a temporary password outside of regular business hours, please email the Internal Jobs Help Desk   


Internal competition closes December 7, 2017. Internal applications received after this date will be considered as late applications.


Applications will be accepted until the position is filled.


For more information on all that the PHSA has to offer, please visit:


PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.



Privacy Policy

Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that you provide when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.

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