The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence. These include: Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose.
Quality Care Specialist, Corrections
Regular Full Time
Reporting to the Director, Patient Care Quality Office, the Care Quality Specialist, Corrections, provides guidance and leadership on provincial, national and international standards to BC Corrections health care service areas. The role ensures consistent and standardized health care policies and procedures throughout 10 BC Correctional Centres in the health care service areas, and is responsible for coordinating and reporting on annual audits of care quality trends. The Care Quality Specialist provides direct advice to the health care staff, as well as expertise and support to professional practice leadership in the Corrections facilities.
- Works with BC Corrections Health Services staff to monitor, develop, implement and evaluate indicators of quality outcomes and performance; prioritizes quality initiatives based on program functions, needs and performance measurement systems; plans, develops and implements patient safety and quality improvement education, initiatives and materials, including evaluation and sustainment tools.
- Meets with PHSA senior leaders, Ministry of Health representatives, Office of the Ombudsperson, Patient Care Quality Review Board, Prison Legal Services, Correctional Health Services and other stakeholders as required to provide updates and direction related to care quality at BC Correctional centres.
- Provides guidance on provincial, national and international standards to BC Correctional facilities and to staff, encouraging dialogue, and provides leadership and advice to facilitate resolution to care quality issues, complaints and improvements.
- Develops and implements policies and procedures relating to health care quality and safety for review by the Medical Director, Correctional Health Services, as well as facility/agency specific leadership and health care committees.
- Ensures BC Correctional health care quality and safety activities are in alignment with accreditation requirements.
- Represents Correctional Health Services, participating on committees as the care quality consultant on issues with patient safety and quality of care.
- Contributes to continuous quality improvement of the department by identifying and evaluating new initiatives, developments, opportunities and trends.
A level of education, training, and experience equivalent to a Baccalaureate in Health Care Administration, or Business Administration plus graduation from a recognized Nursing or Health related program and a minimum of (3) years’ management experience. Supplementary courses in addictions/substance use/mental health are desirable as is experience working in a correctional facility.
Demonstrated leadership and management skills in a large diverse environment with the ability to build team capabilities and form coalitions with diverse stakeholders. Ability to maintain confidentiality and discretion when meeting with government officials and other key stakeholders. Demonstrated analytical problem solving to develop progressive, creative and innovative solutions. Ability to monitor and/or report on budget/resource variances. Demonstrated ability to exercise good judgment, plan, organize, and delegate responsibility. Strong oral and written communication skills to present and prepare concise analyses, reports and recommendations to multidisciplinary audiences. Ability to be adaptable and flexible to meet changing priorities and resource constraints, working diplomatically to establish and maintain effective working relationships with various levels of management, staff, physicians, and other health care staff. Ability and willingness to travel, work independently with little or no supervision, and have flexible work hours. Demonstrated ability to productively use spreadsheet, word processing, database, and presentation applications. Physical ability to perform duties of the job.
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Applications will be accepted until the position is filled.
For more information on opportunities with PHSA please visit: http://jobs.phsa.ca
PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.