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PHSA together with BC Mental Health and Substance Use Services (BCMHSUS) took on responsibility for the delivery of health care services in BC Corrections facilities in October 2017. PHSA is mandated to improve the quality and continuity of care for clients across the province during their time in correctional facilities and as they reintegrate into the community. This will help to improve access to primary health care, as well as mental health and substance use supports for inmates, key needs that have been identified not just in BC, but internationally.


The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence. These include: Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose 


Assistant Health Services Manager
Reference # 64586
Regular Full Time
Okanagan Correctional Centre
Oliver, BC           


Reporting to the Health Services Manager, the Assistant Health Services Manager provides trauma informed clinical leadership and management expertise to effectively support the delivery of primary care services to the clients and families (where appropriate) at the designated Correctional Centre, or for the delivery of Corrections Health Services at other designated sites during evenings, weekends, and in the absence of the Health Services Manager.  The Assistant Health Services Manager is responsible for the effective and efficient management of inter-professional primary care delivery to clients and families, and in collaboration with the Medical Leads, is jointly responsible for providing clinical leadership and direction for the operations management, utilization and risk management, and quality improvement of patient care services.  The Assistant Health Services Manager promotes the philosophy and goals of the organization and the services by applying and contributing to the evaluation of standards, policies, practices, and procedures including the provision of Health Services involving the safety and well-being of a the client population, and promotes an environment of evidence based practice that encourages research, and supports opportunities for teaching and education of students and staff. Performs job duties through a Trauma Informed Care Framework and Indigenous Cultural lens.


Example of Duties/Accountabilities:

  • Provides input into the strategic planning process and coordination of operational planning across the assigned health care centre in collaboration with the Health Services Manager. Assists with the integration of specific goals and objectives into the activities of the Health Services ensuring linkages with individual performance plans, and quality management initiatives.  
  • Assists with on-going trauma informed team planning, development, evaluation and quality improvement activities that facilitate team goal setting, problem solving, conflict resolution and collaboration by helping to coordinate and/or facilitating meetings and in-services; reviewing team policies and procedures, revising documents, and developing new policies and procedures as directed; recommending and utilizing outcome measures, implementing new approaches to care, and contributing to the evaluation of changes in patient centered primary care practice; composing semi-annual and annual reports as required; and providing input to the Health Services Managers and the Regional Director regarding efficiency of processes and procedures and changes in policies and procedures to ensure streamlined, effective and client/family centered practices.
  • Manages service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies.  Implements a defined workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate and appropriate staff according to operational demands and environmental and resource constraints. Contributes to the implementation and evaluation of staffing patterns, rotations and vacation schedules to ensure adequate staffing to meet client needs.
  • Provides leadership to staff through collaborative coaching, guiding and modeling key behaviours and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and maintains work systems that ensure seamless client flow.
  • Contributes to the development and implementation of human resource plans to address the recruitment and retention issues for the Health Care Centre.  Provides input into the creation,  implementation and evaluation of an effective workforce plan for the Health Care Centre in collaboration with key partners and stakeholders in order to ensure the availability of adequate staff within the context of operational demands and environmental and resource constraints.



A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a related health profession from an accredited University.  Plus a minimum of seven years recent related clinical experience including two years working in a managerial/leadership capacity in a clinical setting, preferably in primary care. Current practicing registration with a relevant professional association.  Occupational First Aid Level 2 certification (OFA Level 3 certification required at the Ford Mountain Correctional Centre).


Solid clinical knowledge of primary care practices.  Strong skills in trauma informed clinical and operations management.  Innovative leadership skills.  Demonstrated ability to lead teams and to promote teamwork.  Ability to prioritize and manage multiple tasks.  Demonstrated understanding and experience with quality assurance processes, operational planning and program/service delivery.  Exceptional communication, interpersonal and public relations skills.  Proven ability to think critically and problem-solve effectively in complex environments.  Ability to interact tactfully and effectively with staff at all organizational levels both internally and externally.  Ability to establish courses of action for self and others that are results oriented.  Ability to relate effectively to a variety of people from diverse backgrounds.  Ability to effectively and efficiently manage human and fiscal resources.  Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.


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Applications will be accepted until the position is filled.


For more information on all that the PHSA has to offer, please visit: 


For more information about the, please visit the website BC Mental Health & Substance Use Services at:


PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.



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