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The Provincial Health Services Authority (PHSA)
 plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence. These include: Patients first • Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose


PHSA Corporate


Mobile Response Team Staff

Reference #TSS1121

Full Time Casual

Start Date: December 6 2017

End Date: March 31, 2020 (2 years 3 months)

Location: British Columbia


In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.     

Under the direction of the Mobile Response Team (MRT) Manager, the Mobile Response Team member provides training, education and crisis response to first responders, frontline workers, and people with lived experience/peers working in the overdose public health emergency throughout British Columbia.   This includes people who have been impacted by the psychosocial effects from critical incidents such as multiple overdoses and deaths.


MRT Members will consult, network and advocate on behalf of these workers. The MRT Member coordinates and provides coping skills training, education and outreach services. MRT Members will offer training to support sustainable peer ­led models that promote personal wellness and long ­term resilience. Possible deployments may include short ­term provincial assignments in response to identified needs and/or critical incidents. MRT members will be part of an integrated and interdisciplinary team that works under the guidance of an Advisory Committee made up of Health Authority representatives and community based organization representatives.



  • To coordinate and deliver customized and flexible psychosocial support services in the context of resilience and skills-based training, education and outreach.
  • To develop and facilitate group sessions and workshops for first responders, frontline worker, and people with lived experience/peers.  This may include the provision of similar support services for management of these organizations/agencies. 
  • Delivery of one-to-one support. 
  • Provide critical incident support.
  • Apply trauma informed practice (TIP) skills in response to grief reactions and critical incidents.  Ability to effectively manage emotionally charged situations and rapidly changing environments.
  • To work collaboratively with key community based organizations, mental health-related agencies, government bodies and Health Authority representatives.
  • Promote long-term, sustainable peer-led psychosocial supports.  
  • To collect qualitative and evidenced-based data to reflect the current and evolving trends in the overdose public health emergency.
  • Perform other relevant duties as assigned.


Degree in a related field from an approved post-secondary institution, supplemented by five (5) years recent and related experience working with clients in the field of crisis response or an equivalent combination of education, training, and experience.  Valid B.C. Driver’s License required. 


Skills and Abilities:

  • Demonstrated leadership skills with diverse populations.
  • Ability to competently multi-task.
  • Competent decision making and prioritization skills.
  • Working knowledge of psychosocial impacts of the overdose public health emergency.
  • Knowledge and experience in community engagement and facilitation.
  • Competent in the delivery of crisis response support services. 
  • Ability to coordinate and facilitate group or one-to-one sessions.
  • Excellent oral and written communication skills.
  • Ability to effectively respond to critical incidents.
  • Accomplished ability to remain calm in emotionally volatile situations. 
  • Competent in the management and protection of confidential information. 
  • Complies with identified safety guidelines. 
  • Complete overdose intervention training.
  • Working knowledge of mental health and addictions and associated risks.
  • Ability to work with diverse and vulnerable populations.
  • Adheres to personal self-care and balanced boundaries. 
  • Ability to work as an effective and collaborative member of a team.
  • Able to travel to urban and rural communities to offer support services.
  • Physical ability to perform the duties of the position.
  • Competent in MS Office


We invite you to apply by clicking the "Apply Online Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system.


Please submit your application, along with a cover letter outlining your experience and understanding of the current overdose public health emergency. Please identity your salary expectations.

For more information on all that the PHSA has to offer, please visit:


PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.


Privacy Policy

Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that you provide when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.

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