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The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence. These include: Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose. 


Cardiac PACS Administrator, Clinical Applications
Reference #64398 & 64400 (2 positions)

Regular Full Time

Wage: $34.89 to $43.52 per hour
Vancouver, BC


Within the context of the Information Management Information Technology Services (IMITS) that provides services to Provincial Health Services Authority (PHSA), Vancouver Coastal Health (VCH) and Providence Health Care (PHC), this is a professional level job responsible for all aspects of system management pertaining to the Picture Archival and Communication Systems (PACS) utilized within designated Cardiology Departments across the regional sites (VCH/PHC/PHSA). The primary focus is on overseeing system utilization, and providing administrative and technical system support services. The position is responsible for defining standards and protocols; troubleshooting system and interface problems; recommending system changes or enhancements; providing training/in-service sessions for users; and ensuring communication of system functionality. Works with vendors to ensure service levels meet corporate standards; tests and evaluates software in order to recommend products that will meet current and future needs. Performs ongoing capacity planning analysis. Provides user support and consultation as well as other user liaison services. Develops “Best Practice” methods, standards and procedures for utilization of Cardiac PACS systems. Provides input into the development of policies and procedures regarding configuration and utilization of the systems. Participates in decisions relating to the development and support of integrated systems, including other Cardiac clinical applications and messaging broker/interface engine systems. Provides input into the testing and evaluating of software in order to recommend products that will meet current and future needs of the departments. Ensures that change management and communication strategies are incorporated and that stakeholders are appropriately engaged in decisions that affect their clinical practice. 


Example of Duties and Accountabilities


  • Acts as a champion and a regional/departmental focal point for issues relating to Cardiac PACS through such methods as working collaboratively as a member of interdisciplinary system support teams, developing communication linkages between the technical application, enterprise system users and system support groups to facilitate and enhance the exchange of information. Advocates on behalf of Cardiology for the development/implementation of appropriate cardiac imaging solutions.   
  • Provides technical, application and data analysis leadership with respect to Cardiac PACS utilization, overseeing and supporting ongoing PACS issues within the Regional Cardiac Program.  
  • Assists in the support and maintenance of designated clinical systems and servers by methods such as testing and installing upgrades to desktops, monitoring designated servers for functionality and stability, applying vendor supplied application upgrades, sorting and moving data, maintaining statistics, running system and application reports, and assisting with system billing and patient tracking discrepancies with hospital information systems.  
  • Ensures system configuration and workflow design reflect the vision and guidelines of the clinical group and the workflow requirements of staff and patients by engaging in ongoing dialogue with clinical and/or project teams.  Brings a clinical best practice perspective to discussions and decisions.  Measures current clinical workflow patterns and suggests new patterns of workflow that maximize the use of technology in order to enhance workflow efficiencies and decrease workload for staff.  
  • Participates in the determination of clinical business needs and technology requirements by interviewing department management, clinicians and staff, participating in planning committees, assessing information and defining/documenting user requirements, conducting feasibility/advisability studies from a clinical perspective on proposed plans and participating in the data and process-modeling activities.  Communicates and collaborates with other team members to ensure systems are integrated, minimize duplication, enhance efficiency and foster inter-professional practice. 



Education, Training and Experience 

  • Graduation from a recognized echocardiography ultrasound program.
  • Five (5) years of recent echocardiography experience in an acute health care setting or an equivalent combination of training and experience.
  • Relevant course work or training in Health Information Sciences or Computer Sciences.
  • Eligible for membership with the American Registry for Diagnostic Medical Sonography (ARDMS) or the Canadian Association of Registered Diagnostic Ultrasound Professionals (CARDUP).  

Skills and Abilities 

  • Broad knowledge of Cardiac anatomy and physiology.
  • Solid understanding of modality specific workflow, Cardiologist reporting methodologies and image distribution requirements.
  • Solid understanding of DICOM networks, integrated clinical information systems, HL7 messages and interfaces, and working with network servers.
  • Solid understanding of interdisciplinary and inter-professional practice.
  • Solid understanding of knowledge transfer processes and a demonstrated ability to provide system training and user support.
  • Demonstrated ability to analyze and solve complex problems.
  • Demonstrated ability to coach, facilitate and lead others.
  • Demonstrated ability to work independently and in collaboration with others. 
  • Demonstrated ability to communicate effectively both verbally and in writing.
  • Demonstrated ability to understand change dynamics and lead change management initiatives.
  • Demonstrated ability with, and experience in, the planning, testing, and implementing of system upgrades.
  • Demonstrated ability to work under pressure, adjust to unexpected events, and to deal with conflict.
  • Demonstrated ability to teach and train medical/technical staff and students
  • Demonstrated ability to develop procedure and protocol manuals.
  • Demonstrated ability to organize work, set and maintain priorities, and be results-oriented.
  • Demonstrated ability to use standard desktop applications and familiarity with clinical information systems.
  • Physical ability to perform the duties of the position.

We invite you to apply by clicking on the "Apply Online Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system. 


ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at  Please note the internal job posting will no longer be accessible after the expiry date of November 27, 2017.  If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a temporary password is required to log in for the first time.  To obtain your temporary password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.


Applications will be accepted until this position has been filled.


For more information on all that the PHSA has to offer, please visit:


PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.

Privacy Policy

Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that you provide when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.

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Under certain circumstances, some personal information may be disclosed pursuant to the Freedom of Information and Protection of Privacy Act of B.C. For example, where we believe in good faith that the law requires disclosure of such information in response to legal process and law enforcement rights.

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