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BC Children's Hospital (BCCH) cares for the province's most acutely ill or injured children and youth, provides developmental and rehabilitation services to children and youth throughout BC, and offers a broad range of health services. Sunny Hill Health Centre for Children (SHHC), a leading provincial facility offering specialized services to children and youth with developmental disabilities from birth to age 19, works collaboratively with BCCH. SHHC focuses on the child and their family while supporting health care professionals in their community. BCCH also operates a wide number of specialized health programs, is a leading acute care teaching facility, and conducts research to advance health and care through the BC Children’s Hospital Research Institute and in partnership with the University of British Columbia.


BCCH is an agency of the Provincial Health Services Authority (PHSA) which plans, manages and evaluates specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: • Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose.



Provincial Director, Clinical Service Innovation and Quality

Regular Full Time

Child Health BC

Vancouver, BC


Child Health BC (CHBC) is an initiative of BC Children’s Hospital, an agency of the Provincial Health Services Authority (PHSA).  CHBC is a provincial health network of child health leaders  and physician leaders from all of BC's health authorities including the geographic health authorities, PHSA (including BC Children's Hospital and Perinatal Services BC) and the First Nations Health Authority. Academic partners on the Steering Committee include  UBC Department of Pediatrics, UBC Division of Pediatric Surgery and the UBC Division of Child Psychiatry; who work together to improve the health system and health of BC’s children


Reporting to the (Provincial) Executive Director of Child Health BC, the Provincial Director, Clinical Service Innovation and Quality is accountable for providing the overall leadership and coordination of efforts to support initiatives that will increase access to high quality innovative, appropriate services across the Tiers of Service and to enhance quality of care across the tiers and across the province.  The Provincial Director’s responsibilities include: strategic planning for innovative service delivery models including virtual care, regional clinics, outreach services and transitions in and out of clinical care and emergency services. Innovation is supported across the Tiers of Service through leadership in the development of province-wide standards and guidelines with associated large-scale province-wide implementation.  Development of tiered learning and knowledge mobilization mechanisms support change and quality endeavors. 


The Provincial Director is responsible for leading the planning, development and implementation of best practice initiatives which promote appropriate, safe and cost-effective health service delivery. Ministry of Health, Ministry for Children and Family Development, Ministry of Social Development and Innovation, health authorities’ Directors and Medical Directors and patients and their families are key collaborators and partners. Negotiates and facilitates consensus within PHSA and other health organizations within the mandate of Child Health BC and BC Children’s Hospital.   The Provincial Director oversees a number of provincial program and initiatives and hold key strategic leadership role in influencing and delivering change from a province-wide perspective.


The Provincial Director represents the organization on local, provincial and national health promotion and primary care committees and organizations including through the Canadian Association of Pediatric Health Centres and the Public Health Agency of Canada.  The Provincial Director guides the development, recommendation and implementation of new or changed policy; oversees designated portfolio staff and contractors; and develops, monitors, and maintains an operating budget. 


Key Accountabilities 

  • Leads the development of and the implementation of an innovative strategic vision and priority areas of focus for acute and chronic care services for children across the Tiers of Service for children and youth across BC.
  • Liaises with Health Authority leadership within PHSA and within and across regional health authorities to identify and develop provincial opportunities in the field, with focus across rural and remote, small urban and urban/metro settings.
  • Builds critical strategic relationships with health authorities, community partners, government partners (Ministries of Health, Education and Children and Family Development, Social Development and Social Innovation) relevant to key initiatives.
  • Partners with the Ministry of Health, PHSA Agencies/programs, Regional Health Authorities, First Nations Health Authority and others for joint action on clinical service delivery innovation, service planning, knowledge mobilization and service quality improvement that are provincial in nature.
  • Leads and/or supports execution of large scale, province-wide initiatives following project methodologies, ensuring successful and coordinated completion of initiative components, facilitating consensus with stakeholders as needed and ensuring readiness for project implementation across the province. Includes capital projects and technology-related projects and may/will require contractual relationships/MOU’s between health authorities. 
  • Researches (conducts environmental scans and literature reviews), develops and supports implementation of standardized service models crossing the continuum of services and of standardized approaches to large scale change projects and innovations including related to emerging technologies and service delivery models.
  • Implements and/or contributes to the implementation of effective processes to assess initiative risks, identify risk mitigation strategies and monitor risks throughout the life cycle of the project
  • Leads and/or participates in development and monitoring of associated budgets within the context of operational demands and environmental and resource constraints and uses best utilization methods to thoroughly monitor, allocate and adhere to allocated budgets.
  • Provides leadership to a team(s) by mentoring, coaching, and fostering an atmosphere to promote and encourage employees to realize their maximum potential. Oversees human resource management including recruitment, performance assessment and performance management. Initiates disciplinary action when necessary.
  • Oversees contractors and contracts, ensuring accountability for financials and outcomes.
  • Provides leadership to initiatives, maintains ongoing support for initiatives from project sponsors and user groups, keeps stakeholders aware of initiative status and ensures effective communication channels are in place.
  • Contributes to overarching leadership and strategic direction of Child Health BC.
  • Provides recommendations and policy advice to Provincial Executive Director and, upon request, to PHSA, the ministries and other provincial partners. 



A level of education, training and experience equivalent to a Master’s degree in a related health or business discipline from a recognized program plus a minimum of ten (10) years of related experience  with progressively senior leadership experience with responsibilities for the development, implementation and evaluation of operational and strategic plans. Clinical health background and/or experience required.


Broad knowledge of healthcare and system/service delivery models. Demonstrated ability and extensive knowledge/experience in managing strategic planning, health status, health system and service initiatives at the organization, regional and provincial levels.  Demonstrated leadership and management skills in a large diverse environment. Strong conceptual and policy-oriented skills.  Demonstrated ability to synthesize complex ideas and information.  Demonstrated ability to creatively problem-solve with a global perspective in order to incorporate the organization’s systems and strategies when developing viable solutions to problems.  Demonstrated ability to establish courses of action for self and others that are results oriented.  Excellent communication skills including the ability to facilitate, negotiate and persuade others both internal and external to the organization, often in stressful environments.  Demonstrated project management experience with multi-faceted projects and stringent timelines.  


We invite you to apply by clicking on the "Apply Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system. 


Applications will be accepted until this position has been filled. 


For more information please contact Linda Hand, Lead Talent Acquisition at (604) 875-7216 or email 


For more information on opportunities with PHSA please visit:


For more information on BC Children’s Hospital please visit: 


PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.

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