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The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence. These include: Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose.

 

Switchboard Operator

Casual on-call Opportunities 

$21.64 per hour 

Vancouver, BC    

 

If you strive to work in a busy and fast-paced environment then this job is for you! We are currently seeking casual Switchboard Operators to provide vacation relief at various hospitals in the Vancouver area. 

 

As the Switchboard Operator you are the first point of contact and the voice our callers first hear.  Your key responsibilities are: 

  • Operating a multi-line computerized hospital switchboard console, public address, and paging system.
  • Accepting and directing a variety of calls according to established policies, standards and procedures for multiple healthcare facilities - playing a significant role in providing a positive experience to all callers.
  • Responding to various hospital alarms (including patient related code alarms) and carry out established emergency procedures.
  • Performing routine updates to the switchboard directory and on call scheduling databases with established department guidelines utilizing database, word-process, and spreadsheet software.  
  • Requesting repairs on consoles, paging and related equipment according to established guidelines by methods such as contacting the Service Desk and/or their Team Lead.
  • Participating in continuous quality improvement activities by performing duties such as attending meetings and providing input/feedback to the Manager, Switchboard Services, or designate, on opportunities for process improvement.
  • Identifying and reporting to the Manager, Switchboard Services, or designate, unusual trends or system conditions which require investigation such as an increase of unusual phone calls or error messages on the monitors. 

You will hold a grade 12 diploma and have one (1) year recent related experience. You are an excellent communicator with superior problem solving and analytical thinking abilities you possess demonstrated computer skills including a typing speed of 45 words per minute and can deal effectively and efficiently with other staff, patients, and the general public. 

 

As the hospitals operation 24/7, successful candidates will need to be available to work on-call days, evenings or nights as per rotating schedule.

 

We invite you to apply by clicking on the “Apply Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system. 

 

Applications will be accepted until this position has been filled. 

 

For more information on all that the PHSA has to offer, please visit: http://jobs.phsa.ca     

  

PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.

Privacy Policy

Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that you provide when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.

Your information will be shared with our staff on a “need to know” basis. We do not sell or rent the information you provide to us to third parties. However, we do contract with a service provider to assist us in maintaining and managing our databases and to communicate with job applicants. We do not authorize this third party to make any other use of your information. To view the third party vendor privacy policy please refer to https://www.brainhunter.com/EN/Privacypolicy.html.

Under certain circumstances, some personal information may be disclosed pursuant to the Freedom of Information and Protection of Privacy Act of B.C. For example, where we believe in good faith that the law requires disclosure of such information in response to legal process and law enforcement rights.

If you have any questions about the management of your personal information, please email careers@phsa.ca.