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BC Women’s Hospital & Health Centre (BCW) is the only facility in British Columbia devoted primarily to the health of women, newborns and families. It provides a broad range of specialized women’s health services that address the health needs of women of all ages and backgrounds. BC Women’s is one of the largest maternity facilities in Canada, with over 7,000 births a year, and is both the major primary and secondary maternity services provider in the Lower Mainland and the cornerstone of the provincial tertiary care system. As an academic health centre BCW’s mandate includes providing strong leadership in research and the education and professional development of health care professionals in areas related to the health of the populations we serve. 


BCW is an agency of the Provincial Health Services Authority (PHSA), which plans, manages and evaluates selected specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: • Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose.  


Operations Lead – Indigenous Health Program

Reference # 62394

Temporary Full Time (Until February 2019)

BC Women’s Hospital + Health Centre

Vancouver, BC


Reporting to the Director, the Operations Lead is accountable for the effective and efficient functioning of the Program and is responsible for planning, implementing, and evaluating inter professional service delivery to women, children and families.  Coordinates the day-to-day processes and activities, including managing staff, guiding efficient use of resources, monitoring the operational budget, and facilitating supports as needed by the team members.  In addition to leading an inter-disciplinary team, works as a team player with colleagues and co-workers and liaises and communicates regularly with internal stakeholders such as Medical Leaders, Professional Discipline Leaders and BC Women’s Program and Nursing Leaders as required for conducting daily business, achieving program goals and objectives, and ensuring the provision of an inter professional work environment that supports patient care.



  • Manages an interdisciplinary team of Indigenous staff setting goals and objectives and managing performance outcomes; uses effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management, and cultural competency) to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards; conducts investigations involving staff misconduct and implements disciplinary action up to and including dismissal. Provides advice to leadership on labour disruption contingency planning strategies.
  • Provides input to the Director in developing an effective workforce plan and makes adjustments in collaboration with key partners and stakeholders that ensures the availability of adequate staff within the context of operational demand, and environmental and resource constraints. Monitors requests for overtime, vacation, leaves of absence, and sick time for all designated staff. 
  • Collaborates in program planning processes including the development and implementation of innovative and creative approaches for delivery of high quality, value added and efficient inter professional services to support long term strategies.
  • Collaborates in the development of annual capital and operating budgets to complement strategic directions; administers the department operating budget to adhere to allocated budget by monitoring expenditure, taking corrective action, and producing rationale for deficits.
  • Coordinates the quality improvement and risk management activities, and facilitates the implementation of approved modifications and evaluation of process effectiveness to ensure optimal use of organizational resources and safe delivery of patient care.
  • Conducts statistical, workload and financial analyses, monitors patient flow and makes recommendations in support of the department’s business plan and financial forecasting model. 
  • Participates in other program and project activities as assigned by the Director.




A level of education, training, and experience equivalent to a  Bachelor’s degree in Nursing, Health Sciences or relevant clinical discipline plus a minimum of five (5) years of recent, related experience working with Indigenous communities in a hospital or public health care environment in an administrative/clinical capacity with direct supervisory experience. Current practicing registration with a relevant professional association.


Established knowledge and network of Indigenous communities, services, agencies throughout BC. Ability to direct and respond to inquiries of Indigenous Health department alignment to Paige’s Story (2015) and the Truth and Reconciliation Call To Action report (2015). Ability to plan, develop and implement protocols in relation to treatment programs and patient/family priorities.  Comprehensive knowledge of the principles of Indigenous centred care. Knowledge of the needs of women and families with health conditions and the ability to advocate for patients as they navigate the health care system. Strong operational management skills and demonstrated understanding or experience with operational planning and program management.  Critical thinking skills and proven ability to effectively manage human and fiscal resources.  Proven leadership ability, with communication, interpersonal skills, and an Indigenous cultural lens conducive to interacting in an inter-disciplinary environment and liaising with staff, patients and families.  Demonstrated facilitation, conflict resolution and problem-solving skills.  Ability to operate related equipment including word processing, spreadsheet and database programs.  Physical ability to perform the duties of the job.


Pursuant to Section 41 of the British Columbia Human Rights Code, preference will be given to applicants of Aboriginal Ancestry.


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Applications will be accepted until position is filled.  


For more information about the Indigenous Health program at BC Women’s Hospital + Health Centre, please visit:


PHSA is committed to employment equity and hires on the basis of merit.  We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.

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