BC Children’s Hospital (BCCH) cares for the province’s most acutely ill or injured children and youth, provides developmental and rehabilitation services to children and youth throughout BC, and offers a broad range of health services. Sunny Hill Health Centre for Children (SHHC), a leading provincial facility offering specialized services to children and youth with developmental disabilities from birth to age 19, works collaboratively with BCCH. SHHC focuses on the child and their family while supporting health care professionals in their community. BCCH also operates a wide number of specialized health programs, is a leading acute care teaching facility, and conducts research to advance health and care through the BC Children’s Hospital Research Institute and in partnership with the University of British Columbia.
BCCH is an agency of the Provincial Health Services Authority (PHSA) which plans, manages and evaluates specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose
Program Manager, Access and Utilization
Reference # 62520
BC Children’s Hospital and Sunny Hill Health Centre for Children
Regular Full Time
Reporting to the Director, Patient Care Services and in co-management with the Medical Director, the Program Manager is responsible for the effective and efficient management of interprofessional service delivery to patients and families, including the overall management and direction of assigned staff, and assisting in the development of and overseeing the program budget. The Program Manager and Medical Director are jointly responsible for providing leadership and direction for the operations management, utilization and risk management, and quality improvement of the clinical program. The Program Manager provides leadership and promotes the philosophy and goals of the organization by applying and evaluating standards, policies, practices, and procedures to the assigned areas and creating and promoting an environment of evidence-based practice that encourages research, and supports opportunities for teaching and education of students and staff. The Program Manager ensures the provision of an interprofessional work environment and care to patients through the maintenance of working relationships and liaison with nursing leadership positions and Professional Discipline Leadership.
Example of Duties/Accountabilities
- Directs the strategic planning process and coordinates the process of operational planning across the Program. Integrates specific goals and objectives into the activities of the clinical services ensuring linkages with individual performance plans, and quality management initiatives. Communicates program and unit strategic direction incorporating Provincial Health Services Authority (PHSA) and Children’s & Women’s (C&W) vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
- Prepares, monitors, and analyzes staffing, and operating, and capital budgets for the service delivery cost centres in collaboration with Program and Professional Discipline leadership. Allocates and manages available resources within these budgets to ensure the delivery of interprofessional services within the Program. Collaborates in the development of the program budget to complement strategic directions within existing fiscal constraints and uses best utilization methods to monitor and adhere to allocated budget. Develops effective and efficient practices and processes to measure use of resources and the quality of care rendered within the allocated budget.
- Manages service area operations by assessing and monitoring staff/patient ratios and supplies based on patient acuity and staff skill level. Approves adjustments to staffing levels to meet patient/family needs. Defines an effective workforce plan for Program in collaboration with key partners and stakeholders that ensures the availability of adequate staff within the context of operational demands and environmental and resource constraints.
- Develops a plan for staffing within the Program in collaboration with the appropriate Professional Practice Leader and nursing leadership, and participates in the interview and selection process for interprofessional and support staff.
A level of education, training and experience equivalent to a Masters Degree in Nursing or a healthcare related degree from an accredited University, plus a minimum of seven (7) years recent related clinical experience. This will include two (2) years working in a managerial/leadership capacity.
Current registration/membership with the College of Registered Nurses of British Columbia (CRNBC) or the appropriate recognized professional association.
Strong skills in operations management. Demonstrated ability to lead teams and to promote teamwork. Ability to prioritize and manage multiple tasks and projects. Demonstrated understanding and experience of quality assurance process, operational planning and program development. Demonstrated ability, both written and oral, to communicate effectively with patients, families and staff. Demonstrated problem resolution and critical thinking skills. Demonstrated ability to relate easily to a variety of people from diverse backgrounds. Demonstrated ability to be self-directed and highly motivated. Demonstrated ability to collaborate effectively within an interdisciplinary care team. Demonstrated ability to develop and foster a culture of education and research aimed at improving care delivery and patient outcomes. Demonstrated ability to effectively and efficiently manage human and fiscal resources. Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system. Ability to perform the duties of the job.
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Applications will be accepted until this position has been filled.
For more information on BC Children’s Hospital please visit: www.bcchildrens.ca
The PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.