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As part of the provincial mental health services continuum, BC Mental Health & Substance Use Services (BCMHSUS) provides a diverse range of specialized, "one-of-a-kind" tertiary mental health and substance use services to adults across the province. These include services located at the Forensic Psychiatric Hospital and six regional clinics, the Burnaby Centre for Mental Health & Addiction, and Heartwood Centre for Women. In addition to delivering these clinical services, BCMHSUS provides provincial leadership for system-wide improvement through its work in: health promotion and illness prevention; knowledge exchange; and research and academic teaching.


BCMHSUS is an agency of the Provincial Health Services Authority (PHSA), which plans, manages and evaluates selected specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose.


Mental Health & Addiction

Burnaby Centre for Mental Health & Addiction

Nursing Unit Assistant

Reference #62307        

Casual (0.01 FTE)

Start Date: October 16, 2017

Pay Rate: $19.98/hour - $21.85/hour

Burnaby, BC


In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. 


The Nursing Unit Assistant works in a team based environment and performs clerical/receptionist functions in the support of the delivery of client care.  Places client/family needs above all other concerns.  The Nursing Unit Assistant performs a variety of clerical duties, transcribes and processes’ physicians’ orders, communicates with other departments and hospitals to coordinate client appointments and transportation, arranges client tests and receives results, receives visitors and answers the telephone, and prioritizes requests.  Assembles and maintains client charts, arranges for client admissions and discharges, performs timekeeping functions, compiles statistics, types and distributes a variety of technical and non-technical reports and other materials utilizing computer systems and software relevant to the job, maintains an inventory of stationery supplies, and ensures filing systems are maintained.


Duties and Responsibilities:

1. Provides receptionist functions by performing duties such as greeting visitors and patients, answering telephones, providing information and/or forwarding to appropriate team members as required.


2. Receives incoming/outgoing material by methods such as sorting, directing and prioritizing mail for the attention of the Manager or staff; responds to routine enquiries by drafting correspondence for signature.


3. Maintains and assembles patient charts by performing duties such as receiving admissions documentation, creating charts using appropriate forms/layouts, inputting patient data, and transcribing information into relevant systems.  Attaches documents to charts such as laboratory and special examination reports, and dismantles charts for Health Records upon patient discharge. 


4. Transcribes physicians’ orders according to established procedures and performs the necessary follow up action.


5. Schedules, books, and coordinates patient/resident/client appointments by receiving appointment requests, making/adjusting arrangements as directed, and notifying required personnel.  Maintains appointment diaries by arranging and confirming appointments.


6. Arranges transportation for patients/residents/clients as required for discharge, transfer, appointments and/or outings.  Provides messenger/escort services by methods such as obtaining rush supplies/pharmaceuticals/lab specimens and delivering patient/resident/client mail.


7. Receives, records, and transmits test results/medical information to physicians, nursing staff and other personnel as necessary and in accordance with established procedures.


8. Performs related clerical duties such as data entry, word-processing documents, setting up and maintaining various filing systems, compiling, preparing and maintaining statistics such as daily census, producing reports, delivering and picking up items, and maintaining departmental levels of stationery and equipment maintenance.


9. Maintains timekeeping records for staff and submits/enters into payroll systems as required.  Receives and processes requests such as vacation, leaves of absence, and terminations by preparing necessary documentation and forwarding to appropriate authority for approval.


10. Accepts calls from nursing staff as required for the role regarding illnesses and absences from work and communicates the information received to appropriate personnel.  As required, calls in relief nursing staff according to predetermined guidelines and refers problems to supervisor.


11. Maintains records on staff such as names, addresses, telephone numbers, availability for work, suitability for work area and hours worked.


12. Performs other related duties as assigned.


13. Carries out responsibilities in accordance with health and safety requirements.  Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.


14. Performs other related duties as assigned.



Education, Training and Experience

• Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk program plus one year’s recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.

• Ability to deal with others effectively.

• Physical ability to carry out the duties of the position.

• Ability to keyboard 45 w.p.m.

• Ability to organize work.

• Ability to operate related equipment.

• Ability to utilize a variety of computer software applications.

• Ability to operate related equipment.

• Physical ability to carry out the duties of the position.


Applications will be accepted until position is filled.


For more information on all that the PHSA has to offer, please visit:


PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.


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Provincial Health Services Authority (PHSA) respects your right to privacy and takes seriously its responsibilities regarding the collection, use and disclosure of your personal information. Personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act of BC, section 26 (c). The personal information that you provide when applying for a job with PHSA will be used to assess your qualifications and suitability as a potential employee of PHSA, as well as for the purposes of recruitment and onboarding. We may also collect and use additional personal information provided by you or your references in the course of the evaluation and hiring process that will become part of your employment file if you are a successful candidate.

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