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As part of the provincial mental health services continuum, BC Mental Health & Substance Use Services provides a diverse range of specialized, "one-of-a-kind" tertiary level mental health services to residents across all geographic areas in BC. These include Adult Forensic Psychiatric Services located at the Forensic Psychiatric Hospital plus six regional clinics. In addition to direct services, BC Mental Health & Addiction Services acts as a support and resource to service providers across the province, and contributes to research and education.


BC Mental Health & Addiction Services is an agency of the Provincial Health Services Authority (PHSA), which plans, manages and evaluates selected specialty and province-wide health care services across BC. The Provincial Health Services Authority (PHSA) embodies values that reflect a commitment to excellence. These include:  Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose.


Director, Quality, Safety, and Systems Improvement

Reference #60951

Regular Full Time

Vancouver, BC


Seeking an inspiring, dynamic healthcare leader with proven experience implementing quality improvement, safety, and informatics initiatives. The Director, Quality, Safety, and Systems Improvement leads the development, implementation and evaluation of a comprehensive patient safety, quality, and informatics program in alignment with the strategic goals of PHSA and BCMHSUS. 


The Director champions a culture of patient safety, always seeking opportunities to find efficiencies and improve patient outcomes, while incorporating new evidence and best practices into care delivery. The Director utilizes proven change management, LEAN, and project management methodologies to champion improvements, while ensuring compliance in meeting accreditation requirements. In addition, The Director leads innovative and engaging patient and family experience initiatives to ensure the programs and services we design and deliver are meeting the needs of the people we serve.


In support of PHSA's largest strategic change initiative—Clinical and Systems Transformation (CST)—the Director manages a team that deploys technology and quality improvement initiatives to achieve improved patient outcomes and to support effective clinical workflow.


Working collaboratively with program leaders, the Director designs evidence based, Program Evaluation frameworks. To support a culture of continuous improvement, these evaluations are developed to assess our programs and service offerings to ensure strategies deployed achieve the intended outcomes.



  • Masters prepared in Nursing, Health Administration, Health Informatics, or related health discipline, plus a minimum of 10 years of clinical practice and professional management/leadership.
  • LEAN certified, with experience leading change using proven methodologies. PROSCI certification considered an asset.
  • Experience designing evidence-based program evaluation frameworks in a healthcare setting, preferably mental health and substance use programs.
  • Proven experience leading clinical change initiatives supported by an Electronic Health Record. Cerner experience an asset but not required.
  • Proven ability to work collaboratively across functional units and in a matrix organization to achieve common goals. 
  • Knowledgeable and experienced in current quality and patient safety literature, programs and tools specific to the health care industry, supported by an ongoing commitment to innovation and continuous quality improvement.
  • Knowledge and expertise in Quality Management, Performance Improvement, Patient Safety and Accreditation standards.  

Applications will be accepted until position is filled.


For more information on all that the PHSA has to offer, please visit:  


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PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.



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