Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Coordinator, BC Women's Provincial Milk Bank reports to the Operations Manager and/or designate and is responsible for the coordination of the BC Women's Provincial Milk Bank (“Milk Bank”). The role oversees the workflow of the Milk Bank, supervises Milk Bank Technicians, assigns and prioritizes work, provides input to leadership on the hiring and evaluation of staff, recommends changes to leadership and compiles reports for and on behalf of the Milk Bank. The role liaises with Lactation Consultants, supply chain, finance and other departments on workflows and other matters, participates in program/department meetings, coordinates transactions with external partners such as Health Authorities, vendors and other partners, and performs Milk Bank Technician duties as required.

With guidance from leadership, the role formulates, updates and maintains Milk Bank standards, policies and procedures, ensuring compliance by utilizing  knowledge of health and food safety standards and regulations, food premises regulations, Human Milk Banking Association of North America (HMBANA), Hazard Analysis & Critical Control Point (HACCP) and Preventive Controls Qualified Individual (PCQI) standards, infection control standards, Canadian Standards Association for Health Care Facilities, Canadian Breastfeeding Council Accreditation Standards for Baby Friendly Accredited Hospitals.

Duties/Accountabilities:

1. Coordinates the activities of the Milk Bank and the shipping and receiving of milk. Acts as a key liaison for milk depots and hospitals and facilitates communication between the Milk Bank and Lactation Consultants to support services. Participates in revision of the operational service delivery model as required.
2. Supervises the Milk Bank Technicians by assigning work, performance monitoring, evaluation, training, scheduling, and supporting the Operations Manager/designate in staff selection.
3. Develops and revises written policies and procedures for leadership approval and with guidance from the Program Coordinator, in adherence to HACCP and HMBANA standards, and collaborates with other programs to integrate related policies. Conducts regular meetings and updates Milk Bank Technicians on policy changes, ensures compliance with standards, and audits adherence to procedures.
4. Supports staff with troubleshooting between milk depots, clinicians/clinical areas, vendors and the Milk Bank.
5. Collaborates with clinical partners, supply chain, finance, and vendors to manage contracts, purchasing, inventory, and equipment maintenance. Troubleshoots issues with purchasing, billing, and inventory in collaboration with vendors and assists in resolving problems with milk depots and hospitals.
6. Monitors budget, reconciliation, reporting, and planning, addressing any budget variances in collaboration with finance, forwarding approvals and escalations to operations manager/leader. Supports the operations manager/leader with budget planning for area cost centres.
7. Participates in regular inspections with infection control and public health with leadership. Maintains operational and HACCP records that demonstrate adherence to health regulations, HMBANA standards, and established milk bank SOPs. Reviews and validates pasteurization data, ensures compliance with safety standards, and participates in inspections with infection control and public health.
8. Monitors the Milk Bank Management System, monitors inventory, analyzes usage reports, and forecasts future production needs. Maintains donor records, supports system changes, and liaises with stakeholders to troubleshoot technology issues.
9. Supports the Lactation Consultants team on projects and initiatives and participates in practice councils as required.
10. Performs Milk Bank Technician duties as required.
11. Performs other related duties as assigned.
    
    

Qualifications:

Education, Training and Experience

• Graduation from a recognized two-year program in Food Service program plus three years' recent, related experience including one year in a supervisory capacity or an equivalent combination of education, training and experience.
• Certificate in Food Safe Level 1 & 2.
• Registration with Canadian Society of Nutrition Management (CSNM) is an asset.
  
  

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to supervise.
• Ability to organize work.
• Ability to operate related equipment.