Salary Range: $108,147-$155,461/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Job Summary:

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Senior Leader, Patient Experience and Community Engagement (PECE), manages a team and leads and co-ordinates all aspects of complex initiatives undertaken by the PECE team within the Knowledge, Innovation and Partnerships portfolio in support of organizational strategies, programs, and projects. The Senior Leader oversees the identification of person and family centered initiatives to address patient experience and engagement needs that have been identified at BCMHSUS.  The Senior Leader builds and strengthens partnerships with multiple stakeholders to ensure that patient experience initiatives solutions can be implemented effectively. The Senior Leader ensures the deliverables are completed on time and on budget. The Senior Leader leads and coordinates project activities including financial responsibility for the initiatives and management of resources as deemed necessary to meet the program deliverables. The Senior Leader cultivates and manages key stakeholder relationships; utilizes and applies project management principles and professional expertise to lead complex, multi-organizational initiatives; and provides leadership, advice and guidance on various patient experience initiatives. The Senior Leader provide leadership, guidance and support to their team, contractors and stakeholders.

Duties/Accountabilities:

• Leads and/or coordinates the evidence-based planning and design of complex, strategic initiatives, including health literacy, patient experience measurement, cultural safety and anti-racism, provincial stakeholder engagement and stigma reduction priorities. Establishes detailed project charters, plans and objectives to outline timelines and project deliverables. Executes project plans according to project methodologies, ensures successful and coordinated completion of project components, facilitates consensus with stakeholders as needed and ensures readiness for project implementation.
• Tracks progress according to plans for patient experience and engagement initiatives and identified metrics. Monitors and reports on the status of initiatives and major barriers encountered. Makes decisions and recommendations regarding projects scope and related changes required to facilitate a successful outcome. Implements or contributes to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitors risk.
• Develops and monitors implementation budgets within the context of operational demands and environmental and resource constraints and uses best practice methods to thoroughly monitor and adhere to allocated budgets. Responsibilities include reporting variance, planning and adjusting operations and/or staffing to meet projections and annual targets, approving expenditures and preparing summaries and is accountable for its own operating budget.
• Identifies and manages key stakeholder relationships across multiple organizations.  Collaborates with key support areas and stakeholders, including the leaders and staff across all BCMHSUS operations, PHSA Corporate partners, Regional Health Authorities and Health Organizations across BC. Negotiates/facilitates resolution of any impediments to progress and success with these stakeholders.
• Liaises with organizations, agencies and the communities to identify and document deliverables, including issue discussion and resolution, in support of efficient and effective execution of the initiative
• Provides supervision, leadership and guidance to team members by establishing priorities, supervising and directing work, assessing performance, motivating and coaching staff. Maintains full accountability for all personnel including hiring, termination, and handling discipline problems.
  
  

Qualifications:

• A level of education, training, and experience equivalent to a Master’s Degree in Health Services Administration, Business Administration or relevant health care discipline with a minimum of seven (7) year’s recent, related experience in project management and facilitating and managing consultation processes with a wide range of stakeholder groups. Project Management Professional designation and experience in fostering person and family centered care and leading community engagement is considered an asset.
• Experience or working knowledge of community engagement, person centered care, complex concurrent mental health and substance use disorders, quality improvement methodology and change management are key to the success of this role.
• Demonstrated ability to supervise and lead staff.
• Ability to establish courses of action for self and others that are results oriented.
• Excellent oral and written communication skills including the ability to present information in concise and meaningful ways, to facilitate, negotiate, and persuade multiple stakeholder groups with diverse views and experiences.
• Knowledge of current and emerging evidence based practice in standards and guidelines, stakeholder engagement and continuing education and adult learning principles.
• Demonstrated analytical and critical thinking skills including the ability to creatively problem-solve in partnership.
• Computer literacy with word-processing, spreadsheet, presentation, project management and database applications.