Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services, patient safety is a priority and a responsibility shared by everyone at BC Emergency Health Services, and as such, the requirement to continuously improve quality and safety is inherent in all patient and employee safety aspects of this position
The Business Analyst, reporting to  is responsible to provide technology support, , systems design knowledge and client support systems services within the BC Emergency Health Services that are provincial in nature.  The Business Analyst support system services projects and ensures that quality operational development and technical support is provided to the clients in a timely manner.

Duties/Accountabilities:

1.    Supports systems services to clients by assisting the provision of services to clients by Information Management and/or external organizations to ensure that they meet the Service Level Agreements.  Act as advocate for the clients in resolving problems or with regard to Information Management directions to meet client business requirements. Provides coordination and liaises with a variety of external users including health sector agencies. Provides formal user training.

2.    Assists with the preparation of feasibility studies, requirements analysis and business design documents including the evaluating of requirements to meet client short and long term business objectives.

3.    Participates in and contributes to strategic business and technical infrastructure projects by supporting projects including:  scope definition, resource acquisition, feasibility studies, and business case development. Reviews priorities and deliverables to ensure they meet design requirements and technical specifications.

4.    Performs business analysis, technical design, software configuration, testing and implementing into the production environment.

5.    Provides technical support to corporate management on alternatives and solutions, product evaluation, risk assessment and cost benefit analysis of existing and future information management and technical infrastructure.  Acts as Internal Information Systems consultant to ensure that the client is using Information Management/Information Technology [IM/IT] in the most effective way by identifying innovative and cost effective uses of IM/IT and assisting with client and change management strategies.

6.    Provides project support for information and technology initiatives, ensuring activities are identified and managed through all phases of the systems development life cycle including quality control, verification and validation, testing, performance and post implementation reviews.

7.    Performs business process re-engineering and analysis, tasks and prepares recommendations/changes to workflow and structures to ensure efficient and cost-effective business practices are in place throughout the BCEHS.

8.      Applies Information Engineering principles and data, function and process models to conduct business area analyses, business system design, technical system design and construction of IM/IT solutions

9.      Develops business scenarios and associated test plans and participates in acceptance testing of new or changed business applications, packages, and technical infrastructure.

10.    Analyses operation problems by review of database design and analysis of data using SQL queries and various reporting/analytical tools. Develops recommendations for the transition of knowledge from the vendor/developer project teams to the IM/IT and client staff.

11.    Performs other duties as assigned.

Qualifications:

Education, Training and Experience

Graduation from a recognized degree or diploma program in Computer Science, three years’ recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

i.    Ability to communicate effectively both verbally and in writing.
ii.   Ability to deal with others effectively.
iii.   Physical ability to carry out the duties of the position.
iv.   Ability to write programs in a variety of programming languages.
v.    Ability to organize work.
vi.   Ability to operate related equipment.