Job Summary:
In accordance with the Purpose, Vision, Values, Coast Salish Teachings, and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Clinical Informatics transforms health care by designing, implementing, and evaluating information and communication systems to improve patient care, enhance access to care, advance individual and population health outcomes, and strengthen the clinician-patient relationship.
The Clinical Informatics Specialist (CIS), Pharmacist reports to the Coordinator and provides clinical expertise and technical support on the design, optimization and integration of clinical workflow applications related to BC Cancer Pharmacy clinical information systems. The role participates in implementation and systems upgrades by assessing workflows, processes, and end-user learning needs and supports the implementation of new or changed pharmacy procedures, practices, workflows and systems.
The role consults, confers and collaborates with the Provincial Pharmacy Informatics Team, clinical project teams, local pharmacy leadership teams and staff regarding workflow, training needs and/or other requirements and gathers information for ongoing quality improvement and review.
Duties/Accountabilities:
1. Collaborates with BC Cancer pharmacy leadership teams and project teams to provide pharmacy staff with support and identify specific pharmacy systems learning needs.
2. Supports the development of clinical and business systems for Cerner by identifying opportunities to improve workflow, processes and systems in collaboration with pharmacy teams and supports pharmacy end-users with processes and use of systems.
3. Participates the design, development, implementation, and evaluation of clinical and business systems, provides input on workflow and provides feedback on standards, protocols and procedures to support an integrated clinical and business system.
4. Implements learning plans to ensure a smooth transition to new or changed systems; conducts post-implementation reviews, identifies gaps in learning and/or the system and makes recommendations for further improvements.
5. Identifies education priorities that meet BC Cancer pharmacy staff learning needs, in collaboration with pharmacy leadership teams including Pharmacy Coordinators; completes learning needs assessments of individuals or groups of individuals to assist in determining the appropriate training requirements and learning objectives; provides applicable education and training to pharmacy leadership and staff.
6. Participates in the planning, implementation and evaluation of pharmacy education programs to meet the learning needs of pharmacy staff and leaders including the development of education materials for new users and continuing education of users resulting from changes, such as new technology, system upgrades and/or new system functionality.
7. Maintains records of leadership and staff learning and monitors effectiveness of training through feedback and observation. Reviews feedback and provides recommendations on ways to improve learning outcomes to BC Cancer pharmacy leadership teams, implements recommendation(s), as required and approved.
8. Provides frontline BC Cancer pharmacy staff users with elbow support in live environment systems implementations and/or system changes.
9. Develops and maintains processes to ensure quality of use of systems, participates in quality improvement initiatives and related audits and actively promotes practices to ensure quality and improve service.
10. Keeps current of changes in clinical and business practices and identifies related education needs and recommends system changes.
11. Maintains reports and records; collects statistical information on workflow, quality assurance and learning needs on a set schedule or as requested basis.
12. Participates on assigned internal and external committees, teams and projects, as required.
13. Performs other related duties as assigned.
Qualifications:
Education, Training and Experience
• Current registration as a Pharmacist with the College of Pharmacists of British Columbia.
• Completion of an accredited hospital pharmacy residency, supplemented by two (2) years' related hospital pharmacy experience including experience with related computer technology, clinical informatics, clinical workflow and clinical change management and one (1) year recent BCC Pharmacy Information Systems experience or an equivalent combination of education, training and experience.
• May require the use of a vehicle for which mileage is reimbursed in accordance with the current Collective Agreement.
• May be required to travel, work different shift hours and weekends/STATs in accordance with the current Collective Agreement.
Skills and Abilities
• Knowledge of the applicable standards of practice and guidelines for clinical practitioners. Comprehensive knowledge of hospital pharmacy computer applications, patient information systems and related software.
• Comprehensive knowledge of drug distribution processes at BC Cancer and in hospital settings.
• Demonstrated ability to work collaboratively as a member of an interdisciplinary team.
• Comprehensive knowledge of organization policies, procedures, workflows, and standards of care.
• Demonstrated ability to operate related equipment including applicable software applications, including proficiency in MS Visio, PPT, and Excel.
• Broad knowledge of adult education theory.
• Demonstrated leadership skills and ability to work effectively within a multi-site environment.
• Demonstrated ability to communicate effectively, both verbally and in writing.
• Demonstrated ability to consult, plan, organize, implement and problem solve.
• Demonstrated ability to lead, coach, facilitate and teach.
• Demonstrated ability to educate adults including the development of training materials.
• Demonstrated ability to collaborate effectively with others.
• Demonstrated ability to work independently and meet deadlines.
• Physical ability to perform the duties of the position.
